ROBIN HUNTER
WICHITA FALLS
Summary
Dedicated worker with extensive expertise in social work, specializing in enhancing family bonds and emotional health through supervised visits and reunification processes. Demonstrates strong skills in case management, medical records, and behavioral health, with a proven track record of improving service delivery and client satisfaction. Passionate about advocating for client rights and fostering a culture of respect, while continuously striving for professional growth in the human services field.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Connected Care Assistant
IncludeHealth
10.2025 - Current
- Assisted patients with daily living activities and personal care needs.
- Communicated effectively with healthcare teams to coordinate patient care.
- Monitored patient conditions and reported changes to medical staff promptly.
- Supported emotional well-being of patients through compassionate interaction.
- Educated patients and families on care plans and health management strategies.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Managed inbound and outbound calls to assist customers with inquiries and issues.
- Conducted product research to provide accurate information to customers promptly.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Utilized computer systems to access accounts for research purposes.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
PERMANENCY SUPPORT WORKER
TFI Family Services
Wichita Falls
01.2023 - 11.2024
- Collaborated with team members to develop individualized care plans.
- Conducted thorough investigations of child welfare cases and reported findings.
- Collaborated with law enforcement and social services to ensure child safety.
- Monitored compliance with legal mandates and agency policies during case reviews.
- Facilitated family meetings to discuss progress and address concerns collaboratively.
- Documented case activities accurately in agency databases for recordkeeping purposes.
- Advocated for children's needs in court proceedings and family assessments.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Updated documents and maintained permanent records.
- Maintained detailed records on all assigned cases including notes on contacts, progress made towards objectives, decisions taken and actions planned.
- Attended court hearings related to child welfare cases as a representative for the agency.
- Provided crisis intervention services to families in need of assistance or guidance.
- Responded promptly to emergency situations involving potential abuse or neglect.
- Educated families about available resources such as food banks, housing assistance programs and job training opportunities.
- Assessed family dynamics and living conditions to determine the safety of children.
- Provided ongoing supervision visits for families under investigation or court order.
- Identified appropriate community resources and provided referrals for services.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
CASE SERVICE MANAGER
The MENTOR Network/Sevita Health
Wichita Falls
03.2021 - 01.2023
- Supervise child-family visits, enhancing family bonds and emotional health.
- Support family reunification, ensuring child safety and well-being.
- Coordinate child transport, ensuring safe, timely transitions.
- Collaborate with agencies, enhancing service delivery in permanency cases.
- Participated in interdisciplinary meetings, enhancing communication among agencies and aligning efforts to provide comprehensive Permanency Services.
- Monitored child progress within the Permanency Program, enabling targeted support strategies that promoted stability and well-being.
- Maintained strict confidentiality protocols in document submissions to the Court, ensuring compliance and safeguarding sensitive information.
- Facilitated child-family visits, fostering emotional connections that strengthened family dynamics and improved overall well-being.
- Implemented safety protocols during family reunifications, significantly enhancing child safety and ensuring compliance with legal standards.
- Coordinated with various agencies to streamline service delivery, leading to more efficient case management and improved outcomes for families.
- Managed case plans for disabled individuals, improving service satisfaction and compliance.
- Conducted assessments and developed action plans, ensuring client needs were met efficiently.
- Coordinated community resources, enhancing client access to essential services and opportunities.
- Documented client progress and maintained confidentiality, ensuring accurate and timely reporting.
- Advocated for client rights, presenting support plans to review committees for approval.
- Conducted thorough assessments to identify client needs, leading to tailored action plans that enhanced service delivery and client satisfaction.
- Developed and implemented support plans, ensuring compliance with regulatory standards and achieving measurable improvements in client well-being.
- Advocated for clients' rights by presenting behavior support plans to review committees, fostering a culture of respect and enhancing service quality.
- Coordinated with community resources to connect clients with essential services, strengthening their support networks and improving overall life quality.
- Maintained a compassionate approach while assisting clients with daily living activities, contributing to their independence and personal growth.
- Led the development of personalized action plans for clients, achieving marked improvements in service satisfaction and compliance with care standards.
MEDICAL RECORDS CLERK
Helen Farabee Centers
Wichita Falls
10.2018 - 03.2021
- Organized and evaluated medical records, ensuring accuracy and compliance with regulations.
- Maintained computerized records, enhancing data retrieval efficiency.
- Prepared reports and forms, supporting policy adherence and operational consistency.
- Maintained and organized medical records to ensure compliance with regulations, achieving significant improvements in retrieval efficiency.
- Streamlined medical record processing, enhancing accuracy and reducing discrepancies, which improved audit outcomes.
- Coordinated with healthcare staff to address health information queries, fostering effective communication and support across departments.
- Evaluated medical records for completeness, leading to measurable gains in data integrity and patient care quality.
- Provided exceptional customer service to patients and healthcare providers, ensuring a positive experience and prompt resolution of inquiries.
- Streamlined medical record processing to enhance accuracy, resulting in improved audit outcomes and reduced discrepancies.
PATIENT CARE TECHNICIAN
Fresenius Medical Center
Wichita Falls
08.2017 - 10.2018
- Assembled and sterilized dialysis machines, ensuring operational readiness.
- Recorded vital signs and prepared equipment, enhancing treatment accuracy.
- Maintained patient access cleanliness, ensuring optimal care conditions.
- Assisted in patient transport; facilitating smooth hospital operations.
- Reported abnormal patient conditions promptly, ensuring timely interventions.
- Assembled and maintained dialysis machines to guarantee operational efficiency, enhancing patient safety and treatment accuracy.
- Monitored vital signs and documented pre-dialysis metrics, facilitating accurate assessments and timely interventions based on patient needs.
- Coordinated with nursing staff to manage patient transport and treatment schedules, ensuring seamless operations and optimal care delivery.
- Executed meticulous cleaning and sterilization protocols for patient access sites, contributing to infection control and patient well-being.
- Executed rigorous sterilization protocols for dialysis equipment, significantly enhancing patient safety and treatment reliability.
- Monitored and recorded vital signs to provide precise data for treatment decisions, leading to improved patient outcomes and timely interventions.
PSYCHIATRIC NURSE ASSISTANT
North Texas State Hospital
Vernon
04.2016 - 07.2017
- Provided care for psychiatric patients under RN supervision, ensuring safety and support.
- Documented patient progress and health data, enhancing treatment effectiveness.
- Facilitated therapeutic communication, aiding patients in achieving treatment goals.
- Supported daily living activities, promoting patient independence and routine.
- Conducted patient interviews and recreational activities, fostering engagement.
- Utilized therapeutic communication to foster patient engagement, enhancing treatment plan adherence and promoting emotional well-being.
- Conducted thorough patient assessments, providing critical health data that informed treatment adjustments and improved overall care outcomes.
- Collaborated with multidisciplinary teams to develop effective action plans, streamlining patient care processes and ensuring consistent treatment delivery.
- Maintained comprehensive documentation of patient progress and behaviors, supporting accurate reporting and informed decision-making.
- Monitored patient activities and behaviors, identifying potential risks and implementing proactive measures to enhance safety and support.
BEHAVIORAL HEALTH TECH
Red River Hospital
Wichita Falls
03.2014 - 11.2015
- Monitored patient behaviors and provided support during daily activities.
- Assisted in implementing individualized treatment plans for residents.
- Documented patient progress and reported observations to the healthcare team.
- Facilitated group therapy sessions to enhance social skills and coping strategies.
- Maintained a safe and therapeutic environment for patients at all times.
- Educated patients on coping techniques and personal wellness strategies.
- Engaged in crisis intervention to ensure patient safety and stability.
- Documented behavioral incidents to keep accurate records.
- Monitored patient safety in all areas of the facility.
- Assessed patient behavior, reactions and responses to treatment plans.
- Provided emotional support to clients and patients dealing with difficult situations.
- Maintained accurate documentation of patient progress and treatments received.
- Completed daily client rounds and tracked client movements.
- Established and maintained professional working relationships with clients, staff and public.
- Responded promptly to any emergency situations that may arise within the facility.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Educated clients on important life skills, housekeeping, and food preparation.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Influenced patients' behavior with interaction, counseling or instruction.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
CORRECTIONAL OFFICER I
TDCJ Allred Unit
Iowa Park
10.2012 - 06.2013
- Monitored inmate activities, ensuring rule adherence and security.
- Conducted searches to prevent contraband, enhancing safety.
- Drafted incident reports, improving facility oversight.
- Escorted inmates securely, maintaining order and control.
- Provided critical support in maintaining facility security, ensuring a safe environment for both staff and inmates through vigilant supervision.
- Executed thorough searches and inspections, leading to a noticeable reduction in contraband within the facility.
- Monitored inmate conduct and compiled incident reports, facilitating informed decision-making on disciplinary actions and improving overall inmate accountability.
- Coordinated with fellow officers during emergency situations, effectively managing conflicts and ensuring the safety of all individuals involved.
- Conducted regular headcount and inventory checks, maintaining accurate records that upheld institutional standards and compliance.
- Fostered a secure environment by actively monitoring inmate behavior, resulting in improved safety and reduced incidents.
Education
Bachelor of Science - Human Services
Wayland Baptist University
Plainview, TX 05.2023 - 05.2026
ASSOCIATE'S DEGREE - HUMAN SERVICES
Wayland Baptist University
Wichita Falls 05.2023 - 05.2025
Master of Arts - School Counselor
Wayland Baptist University
Plainview, TXSkills
- Scheduling
- Network Support
- Case Management
- Vital Signs
- Medical Records
- Dialysis Experience
- Social Work
- Behavioral Health
- Medical Office Experience
- Psychiatric support
- Medical record management
- Patient care
- Case management
- Effective communication
- Time management
- Advocacy for clients
Additional Information
First Aid Certification, Driver's License, PSYCHOLOGY, 2025, Wayland Baptist University
Timeline
Connected Care Assistant
IncludeHealth
10.2025 - Current
Bachelor of Science - Human Services
Wayland Baptist University
05.2023 - 05.2026
ASSOCIATE'S DEGREE - HUMAN SERVICES
Wayland Baptist University
05.2023 - 05.2025
PERMANENCY SUPPORT WORKER
TFI Family Services
01.2023 - 11.2024
CASE SERVICE MANAGER
The MENTOR Network/Sevita Health
03.2021 - 01.2023
MEDICAL RECORDS CLERK
Helen Farabee Centers
10.2018 - 03.2021
PATIENT CARE TECHNICIAN
Fresenius Medical Center
08.2017 - 10.2018
PSYCHIATRIC NURSE ASSISTANT
North Texas State Hospital
04.2016 - 07.2017
BEHAVIORAL HEALTH TECH
Red River Hospital
03.2014 - 11.2015
CORRECTIONAL OFFICER I
TDCJ Allred Unit
10.2012 - 06.2013
Master of Arts - School Counselor
Wayland Baptist University