Temika Howard
Heartland,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
HireQuest Direct LLC
05.2022 - Current
- Branch Manager of Hire Quest Direct office who oversees all aspects of personnel management for temporary workforce including payroll, recruiting, dispatching, maintaining, and supervising temporary workforce that is assigned to clients.
- Provided exceptional customer service to clients on day-to-day basis. Answer telephones and assist by filling customers with orders, invoice, or other issues Manage inventory, conduct safety reviews and job-site accident reports.
- Attend weekly invoice collections meetings to ensure revenue is being paid. Assist by traveling to corporate clients Office locations in attempt to collect past due invoices. Complied with regulatory guidelines and requirements.
Senior Customer Service Representative
Terminix Pest Control
02.2018 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced call wait times by implementing effective time management techniques within the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Processed, scheduled and executed customer orders for new and established customers.
Medicare Customer Service Representative
Willis Towers Watson's One Exchange
09.2016 - 01.2018
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Skilled at working independently and collaboratively in a team environment.
Esthetician
Serenity Nails And Lash Salon
12.2015 - 05.2016
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Maintained strict sanitation protocols to ensure clean and safe environment for both staff and clients.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and lash extensions.
Inside Sales Representative
Sage Telecom
03.2007 - 02.2015
- Answered customers' questions regarding products, prices, and availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Some College (No Degree) - Real Estate
Richland College
Dallas, TXEsthetician
Steiner School of Esthetics
Richardson03.2015
Skills
- Team Leadership
- Computer Skills
- Customer Relationship Management (CRM)
- Hiring and Training
- Scheduling and Coordinating
- Exceptional Customer Service
- Verbal and written communication
- Expectation setting
- Problem Resolution
- Schedule Management
Certification
- Licensed Esthetician
- Licensed Property and Casualty Insurance Agent - State Farm
- Food Service Handler Certification
- TABC Certification
Timeline
Branch Manager
HireQuest Direct LLC
05.2022 - Current
Senior Customer Service Representative
Terminix Pest Control
02.2018 - 01.2022
Medicare Customer Service Representative
Willis Towers Watson's One Exchange
09.2016 - 01.2018
Esthetician
Serenity Nails And Lash Salon
12.2015 - 05.2016
Inside Sales Representative
Sage Telecom
03.2007 - 02.2015
Some College (No Degree) - Real Estate
Richland College
Esthetician
Steiner School of Esthetics
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