Temilayo Bada
Edinburg
Summary
Program Manager with extensive experience in strategic planning, digital marketing, and supply chain optimization, leveraging over 10 years of expertise to drive growth and innovation across diverse industries. Adept at cross-cultural leadership and executive management, fostering collaboration to achieve measurable results and enhance operational efficiency. Passionate about utilizing advanced analytics and creative problem-solving to pioneer new initiatives and maintain a competitive edge in fast-paced environments. I’m also a dedicated delivery professional with over four years of experience providing reliable service across multiple platforms. I have successfully managed thousands of deliveries while maintaining strong customer relationships and consistently meeting performance targets. I bring excellent organizational skills and local area knowledge to ensure efficient operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Airbnb
09.2024 - Current
- Led projects that improved guest satisfaction by 15% and streamlined host operations.
- Created roadmaps, tracked milestones, and made data-driven decisions to meet corporate goals.
- Partnered with engineering, design, and analytics teams to test new features and guide global roll-outs.
- Maintained clear communication with stakeholders and managed risks to hit tight deadlines.
Spark Driver
Walmart
01.2024 - Current
- Handle grocery and merchandise deliveries throughout McAllen area with focus on customer satisfaction
- Work flexible hours to maximize earnings while meeting delivery targets
- Coordinate with store staff to ensure accurate order pickup and timely customer delivery
- Maintain detailed knowledge of local streets and neighborhoods for efficient routing
Shipt Driver
Target
01.2024 - Current
- Shop for customers selecting quality products while staying within budget parameters
- Communicate directly with customers regarding item availability and substitution options
- Complete deliveries within scheduled timeframes while ensuring items remain in proper condition
- Build repeat customer base through dependable service and attention to detail
Customer Support Specialist
Airbnb
09.2024 - 02.2025
- Resolved traveler and host inquiries via chat, email, and phone, exceeding resolution and satisfaction targets.
- Used CRM data to identify recurring issues, cutting escalations by 20%.
- Collaborated with internal teams to quickly solve critical incidents for high-value users.
Delivery Driver
Amazon Flex
01.2020 - 01.2024
- Managed independent delivery routes covering residential and business locations
- Handled high-volume package delivery with responsibility for up to 40+ stops per shift
- Maintained vehicle readiness and followed company safety standards
- Worked various shifts including peak holiday seasons and weekend operations
Education
Bachelor's Degree - Urban and Regional Planning
Obafemi Awolowo University
01.2008
Skills
- GPS navigation and route planning
- Customer service and communication
- Package handling and organization
- Mobile app operation (Spark, Shipt, Amazon Flex)
- Time management and scheduling
- Vehicle maintenance and safety
- Local area knowledge (McAllen/RGV)
- Inventory management
Accomplishments
Boosted Customer Satisfaction: Increased guest satisfaction at Airbnb by 15% through targeted operational improvements and streamlined host support processes.
Reduced Issue Escalations: Leveraged CRM analytics to identify recurring customer issues, reducing escalations by 20% and improving service response times.
Managed High-Volume Operations: Successfully handled thousands of deliveries for Walmart, Target, and Amazon Flex while consistently meeting strict performance and timeliness targets.
Cross-Functional Project Leadership: Directed multi-team collaborations with engineering, design, and analytics groups to roll out global Airbnb features, ensuring timely delivery within budget and scope.
Repeat Customer Growth: Cultivated a loyal customer base through dependable, personalized service and attention to detail, driving repeat business for delivery platforms.
Process Optimization: Designed and implemented project roadmaps and milestone tracking systems to enhance efficiency and meet corporate objectives.
Peak-Season Reliability: Maintained operational excellence during high-demand periods, including holiday seasons, without compromising safety or service quality.
Certification
- DATA ANALYTICS 2023 Google
- CERTIFIED LEADERSHIP PROFESSIONAL 2020 The Leadership Institute
- CONTENT MARKETING 2015 HubSpot
Languages
English
Timeline
Program Manager
Airbnb
09.2024 - Current
Customer Support Specialist
Airbnb
09.2024 - 02.2025
Spark Driver
Walmart
01.2024 - Current
Shipt Driver
Target
01.2024 - Current
Delivery Driver
Amazon Flex
01.2020 - 01.2024
Bachelor's Degree - Urban and Regional Planning
Obafemi Awolowo University
ADDITIONAL QUALIFICATIONS
- Valid Texas Driver's License with a clean driving record
- Reliable personal vehicle with comprehensive insurance coverage
- Flexible schedule availability including evenings and weekends
- Strong knowledge of the Edinburg and McAllen area roads and neighborhoods
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