Temitope Fadare

• Investment banking systems, MFACT, Interview, NTAS, Prada, FactSet, Vemilion etc.
• Resolve arising issues, monitoring our ticketing system Manage Engine
• Citrix XenApp 6.5, Citrix application and language deployment
• VMware 4.6, administration, vSphere, server and end user machine builds, software deployment
• Troubleshooting, problem-solving and resolving operational application functionality related issues and providing second level support
• Netik, Enterprise Vault, Fund Manager, NTAS, RightFax, Cisco Phone System, RSA SecurID, Geneva
• DBA, SQL management to rerun any failed jobs, Oracle backup checks
• Installing, upgrading, and maintaining applications and financial applications, 3rd Party and Custom Applications including supporting different application versions.
• Writing, reviewing and updating documentation for the operational applications including system configurations, application integrations and support process, user guide, how to’s, etc.
• Keeping up to date with technical and industry developments.
• Monitor for and respond to problems on our systems and hosted sites
• Complete other systems administration tasks, as required

• Completed broadband, Landline requests & queries for BT customers to meet productivity goals.
• I used Citrix services and Excalibur to facilitate clients information to process queries and information.
• Strong Communication Skills to Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service.
• Opening and closing of complaints after solution has been found
• Maintained customer accounts by recording account information.

• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Performed quality assurance and quality control assessments of support ticket fulfillment.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.

• Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
• Demonstrated strong analytical, troubleshooting and problem-solving skills.
• Network connectivity/performance problem troubleshooting including serious fault investigation management and resolution.
• Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
• Applied deployment best practices and proper security protocols in network management.

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Administered Google admin & O365 Admin ( i.e. Google mail, Google drive, Calendar, Groups, Office 365 Apps etc. ) and related services.
• Helped streamline repair processes and update procedures for support action consistency.