Temitope Osiyemi
Richmond,TX
Summary
Customer Service Representative with over 2 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the
managerial role in your company.
Overview
2
2
years of professional experience
Work History
Customer Fulfillment Associate
Bexolie Energies
09.2021 - Current
- Collaborated with team members to complete timely orders and avoid delays.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Received returns of damaged and incorrect orders to process replacements.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Memorized entire line of company products and services, including prices and special discounts
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
- Remained courteous and calm, even during moments of customer dissatisfaction
Customer Service Representative
BigFish
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Skills
- Shipment Procedures
- Order Picking and Processing
- Shipping Oversight
- Inventory Recordkeeping
- Prepare Orders
- Audit Inventory
- Product Sales and Promotion
Timeline
Customer Service Representative
BigFish
01.2023 - 06.2023
Customer Fulfillment Associate
Bexolie Energies
09.2021 - Current
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