Tempest Hendricks
Newton,NC
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
10
10
years of professional experience
Work History
Member Advocate
Businessolver
West Des Moines, IA
08.2021 - Current
- Provided guidance on insurance policies and procedures to members.
- Assisted members with understanding their benefit plans and coverage options.
- Resolve member complaints efficiently and effectively.
- Maintained accurate records of all interactions with members.
- Remote position
Insurance Advocate
GoHealth
Charlotte, NC
10.2020 - 08.2021
- Provided comprehensive advice regarding customer's insurance needs and options.
- Interpreted and explained policy terms, conditions and exclusions to customers.
- inbound and outbound call center for health insurance
- sales
- remote position
Census Enumerator
Census Bureau
Hickory, NC
08.2020 - 10.2020
- Conducted door-to-door surveys to collect data from households and individuals.
- Organized, managed and tracked survey responses in an efficient manner.
- Verified accuracy of collected information and updated records accordingly.
- Assisted with the development of questionnaires for the census process.
- Provided guidance and support to participants regarding the completion of forms.
Customer Service Representative
Fiserv
Hickory, NC
01.2018 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, billing, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Health Care Aide
Home Instead Senior Care Home
Hickory, NC
05.2014 - 12.2017
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Helped patients maintain their independence while providing support when needed.
- Transported patients to appointments using wheelchairs when necessary.
Education
Associate of Science - Medical Office Assistance
Colorado Technical University
Colorado Springs, CO11-2023
Skills
- Personable Nature
- Trend Tracking
- Patient Rights
- Proactive Problem Solving
- Computer Savvy
- Relationship Building
- Verbal and Written Communication
- Quality Assurance
- Technical Assistance
- Teamwork
Timeline
Member Advocate
Businessolver
08.2021 - Current
Insurance Advocate
GoHealth
10.2020 - 08.2021
Census Enumerator
Census Bureau
08.2020 - 10.2020
Customer Service Representative
Fiserv
01.2018 - 09.2020
Health Care Aide
Home Instead Senior Care Home
05.2014 - 12.2017
Associate of Science - Medical Office Assistance
Colorado Technical University
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