Faith Glass
Shelby Township,MI
Summary
Dynamic Patient Advocate and Medical Assistant with a proven track record at Michigan Healthcare Professionals, excelling in proactive problem-solving and effective communication. Skilled in venipuncture and patient education, I enhance care coordination and empower patients, ensuring optimal outcomes and satisfaction. Recognized for resource utilization and fostering a collaborative environment.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Advocate / Medical Assistant/Phlebotomist
Dr. Mitchell Folbe M.D. Oncology & Hematology
03.2021 - 06.2025
- Facilitated communication between patients and healthcare providers to enhance understanding of treatment options
- Coordinated patient care plans, ensuring alignment with individual needs and preferences.
- Conducted routine laboratory tests, ensuring precision in results that informed clinical decisions for optimal patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Resolved patient inquiries and concerns promptly, improving overall satisfaction and trust in services.
- Educated patients on healthcare processes, empowering them to navigate their treatment effectively.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
Cleaning Crew Lead
Pacific Beach Street Guardians
03.2017 - 12.2019
- Supervised daily operations, ensuring team adherence to safety protocols and quality standards.
- Streamlined workflow processes, improving efficiency in task completion and reducing downtime.
- Monitored inventory levels, coordinating with management for timely restocking of supplies.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Established a positive work environment by promoting team collaboration and open communication.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Loaded and unloaded materials onto trucks and trailers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Worked flexible hours across night, weekend, and holiday shifts.
Housekeeper
Motel San Diego ( Betsy Manager )
11.2015 - 02.2017
- Managed daily cleaning operations for guest rooms, ensuring high standards of hygiene and presentation.
- Trained and mentored new housekeeping staff on best practices and safety protocols.
- Implemented efficient inventory management for cleaning supplies, reducing waste and optimizing usage.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Collaborated with maintenance team to report repairs and enhance overall guest experience.
- Enhanced guest satisfaction by promptly addressing feedback related to cleanliness and room readiness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
Esthetician - Esthetics
Michigan College of Beauty
Troy, MI05-2002
Medical Assistant - Medical
Oakland Technical School
Royal Oak, MI05-1996
Skills
- Proactive problem-solving
- Resource utilization
- Organized nature
- Decision-making support
- Verbal and written communication
- Computer savvy
- Eligibility determination
- Personable nature
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Scheduling diagnostic procedures
- Venipuncture expertise
- Medical terminology
Timeline
Patient Advocate / Medical Assistant/Phlebotomist
Dr. Mitchell Folbe M.D. Oncology & Hematology
03.2021 - 06.2025
Cleaning Crew Lead
Pacific Beach Street Guardians
03.2017 - 12.2019
Housekeeper
Motel San Diego ( Betsy Manager )
11.2015 - 02.2017
Esthetician - Esthetics
Michigan College of Beauty
Medical Assistant - Medical
Oakland Technical School
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