Tempest Maples

• Roomed patients and obtained vital signs, including blood pressure, pulse, temperature, and oxygen saturation.
• Collected and documented patient medical histories and chief complaints.
• Assisted providers with patient examinations and minor procedures.
• Performed venipuncture, specimen collection, and point-of-care testing as directed.
• Administered injections and medications according to provider orders and facility protocols.
• Scheduled appointments and coordinated patient referrals.
• Maintained accurate patient records in the electronic medical record (EMR) system.
• Educated patients on treatment plans, medications, and follow-up care instructions.
• Followed HIPAA regulations, OSHA standards, and infection control procedures.
• Provided compassionate, patient-centered care while ensuring a positive patient experience.

• Assist customers by addressing inquiries and resolving concerns professionally.
• Maintain accurate records and documentation while handling sensitive information.
• Demonstrate strong communication, problem-solving, and multitasking abilities.
• Provide excellent customer service while meeting performance goals.

• Answer inbound customer calls and respond to inquiries in a professional and courteous manner.
• Assist customers with account information, billing questions, and service-related concerns.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions accurately in company databases and systems.
• Verify customer information and maintain confidentiality of sensitive data.
• Follow company policies, procedures, and compliance guidelines.
• Research and troubleshoot problems to provide effective solutions.