Tempest Miller
New Orleans,LA
Summary
Results-oriented professional with extensive experience in supervisory roles and customer service. Proven track record of streamlining processes, improving efficiency, and achieving business objectives. Skilled in Microsoft Office Suite and proficient in time management and resource allocation. Excellent communicator and team leader, adept at resolving conflicts and driving performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
United Parcel Service
New Orleans, LA
05.2022 - Current
- Maintained professional working relationships and promoted open lines of communication with staff
- Conducted regular meetings with team members to discuss progress, address concerns, and set goals
- Resolved conflicts between employees and departments
- Organized job rotations among employees for maximum utilization of resources
- Identified and resolved operational issues efficiently, utilizing strong problem-solving skills
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Prioritized daily work schedules for assigned personnel and set employee productivity targets
- Enforced safety regulations to protect personnel from harm or injury while working onsite
- Mentored junior staff on best practices within the department, fostering a positive work environment
- Maintained appropriate staffing levels for department
- Reviewed employee performance evaluations quarterly and provided feedback as needed
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
- Optimized production scheduling to maximize efficiency and reduce costs
- Investigated incidents and complaints involving assigned personnel
- Resolved unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders
- Developed talented team, participating in hiring, coaching, and performance management processes
- Created and implemented comprehensive training programs to ensure staff proficiency in operations processes
- Established quality control standards and procedures to ensure compliance with company policies
- Audited inventory records regularly for accuracy and completeness of information
- Managed the daily operations of multiple departments to maximize efficiency
- Met with directors and stakeholders to discuss company needs and goals
- Monitored daily performance metrics to identify areas for improvement
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Implemented cost-saving initiatives to reduce overhead costs
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Provided guidance and mentorship to junior staff members when needed
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved
- Supervised direct reports and enforced adherence to established procedures and deadlines
Choir Director
Lowerlight Baptist Church
New Orleans
01.2010 - Current
- Use gestures to shape the music being played, communicating desired tempo, phrasing, tone, color, pitch, volume, and other performance aspects
- Direct groups at rehearsals and live or recorded performances in order to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo
- Plan and schedule rehearsals and performances, and arrange details such as locations, accompanists, and instrumentalists
- Position members within groups to obtain balance among instrumental or vocal sections
- Confer with clergy to select music for church services
- Meet with soloists and concertmasters to discuss and prepare for performances
Associate Banker
Chase Bank
New Orleans, US
01.2021 - 10.2023
- Assisted customers with online banking inquiries including resetting passwords and troubleshooting log-in issues
- Reconciled bank statements on a monthly basis ensuring accuracy of all transactions recorded
- Conducted training sessions for new employees on proper policies and procedures related to bank operations
- Participated in weekly meetings with team members discussing progress towards goals set by management
- Analyzed credit reports for potential new customers to determine eligibility for loan approval
- Developed relationships with clients through regular communication to understand their financial needs and goals
- Utilized excellent interpersonal skills when interacting with customers face-to-face or over the phone
- Maintained an up-to-date knowledge of industry trends related to banking products and services
- Provided customer service and support for banking products and services, including deposits, withdrawals, transfers, loans, and account maintenance
- Explained various types of accounts available to customers based on their individual needs
- Processed wire transfers according to established procedures while adhering to compliance regulations
Hub Supervisor
United Parcel Service
New Orleans
06.2017 - 05.2022
- Monitor, evaluate, or record training activities or program effectiveness
- Offer specific training programs to help workers maintain or improve job skills
- Develop alternative training methods if expected improvements are not seen
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
- Enforce safety and sanitation regulations
- Interpret specifications, blueprints, job orders, and company policies and procedures for workers
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Keep records of employees' attendance and hours worked
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency
Sales Associate
Victoria's Secret
Metairie
10.2011 - 01.2021
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Demonstrate use or operation of merchandise
- Prepare merchandise for purchase or rental
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
Supervisor
Massage Envy
Metairie, US
05.2014 - 07.2016
- Delegated tasks to team members according to individual strengths
- Set performance goals for staff members and helped teams meet important deadlines
- Answered customer questions and made product recommendations according to needs
- Monitored workflow processes to ensure accuracy and timeliness of deliverables
- Tracked company inventory and noted item shortages for future product orders
Sales Associate
Massage Envy
Metairie
11.2012 - 05.2014
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Use gestures to shape the music being played, communicating desired tempo, phrasing, tone, color, pitch, volume, and other performance aspects
- Direct groups at rehearsals and live or recorded performances in order to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo
- Plan and schedule rehearsals and performances, and arrange details such as locations, accompanists, and instrumentalists
- Position members within groups to obtain balance among instrumental or vocal sections
- Confer with clergy to select music for church services
- Meet with soloists and concertmasters to discuss and prepare for performances
Education
High School Diploma -
XAVIER UNIVERSITY PREPARATORY
NEW ORLEANS, LA05.2008
Some College (No Degree) - Business Administration And Management
Southern University At New Orleans
New Orleans, LASkills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Java
- Typing
- Continuous Learning
- Resource Allocation
- Budget Management
- Risk Assessment
- Quality Control
- Attention to Detail
- Performance Monitoring
- Organizational Skills
- Decision Making
- Team Leadership
- Problem Solving
- Task Prioritization
- Delegation Abilities
- Deadline Enforcement
- Mentoring Staff
- Process Improvement
- Conflict Resolution
- Change Management
- Time Management
- Project Coordination
- Cross-functional Collaboration
- Efficiency Optimization
- Scheduling
- Goal Setting
- Adaptability
- Workflow Streamlining
- Staff Management
- Data Analytics
- Inventory Control
- Business Development
- Operations Management
- Strategic Planning
- Priority Management
- Training and Mentoring
- Financial Management
- Employee Motivation
- Staff Development
- Complex Problem-Solving
- Policy Enforcement
- Contract Management
- Processes and Procedures
- Goal-Oriented
- Staff Discipline
- Process Monitoring and Improvement
- Decision-Making
Certification
- Certified Nursing Assistant
- Certified Event Planner
References
References available upon request
Timeline
Supervisor of Operations
United Parcel Service
05.2022 - Current
Associate Banker
Chase Bank
01.2021 - 10.2023
Hub Supervisor
United Parcel Service
06.2017 - 05.2022
Supervisor
Massage Envy
05.2014 - 07.2016
Sales Associate
Massage Envy
11.2012 - 05.2014
Sales Associate
Victoria's Secret
10.2011 - 01.2021
Choir Director
Lowerlight Baptist Church
01.2010 - Current
High School Diploma -
XAVIER UNIVERSITY PREPARATORY
Some College (No Degree) - Business Administration And Management
Southern University At New Orleans