Tempest Willis

Supported needs of residents under long-term care.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with daily living activities, promoting independence and dignity.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Reduced patient stress levels through effective communication and active listening skills.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Trained team members in successful strategies to meet operational and sales targets
• Coached team on effective upselling and cross-selling methods
• Kept work areas clean, organized and safe to promote efficiency and team safety
• Handled customer service by dealing with complaints, organizing stock and answering customer questions
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.