Summary
Overview
Work History
Education
Skills
Timeline
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Tempestt Thompson

Summary

Claims professional well- versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable requirement. Skilled in negotiation and critical thinking.

Overview

5
5
years of professional experience

Work History

Remote

Claims Specialist / Cencora
06.2022 - 08.2024
  • Optimized workflow processes by identifying bottlenecks within system, implementing necessary changes for increased efficiency.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Provided exceptional customer service by addressing client inquires promptly and professionally.
  • Enhanced customer satisfaction with timely communication, empathy , and clear explanations of claim outcome.

Remote

Medical Biling Specialist / Alorica
06.2021 - 06.2022
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.

Remote

Medical Claims Processor / Convey Health Soultions
09.2019 - 06.2021
  • Paid or denied medical claims based upon established claims processing criteria.
  • Reduced claim processing time for faster customer service and improved satisfaction rates.
  • Examined claims forms and other records to determine insurance coverage.
  • Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.

Education

T R Miller High School
05-2016

Skills

  • Claims Processing
  • Insurance Verification
  • Inbound and Outbound Calling
  • Medical Billing Software
  • Claims Analysis
  • Time Management
  • ICD- 10 Proficiency
  • Customer Service
  • Typing Proficiency 55 WPM
  • Insurance Coding ( IDC-9 and CPT)
  • HIPPA Compliance Awareness
  • Data Entry and Analysis

Timeline

Remote

Claims Specialist / Cencora
06.2022 - 08.2024

Remote

Medical Biling Specialist / Alorica
06.2021 - 06.2022

Remote

Medical Claims Processor / Convey Health Soultions
09.2019 - 06.2021

T R Miller High School

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Tempestt Thompson