Hi, I’m
Temya Huntley
Albany,Georgia
Summary
As a dedicated Customer Service professional with over 6 years of knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, as a passionate teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation.
Overview
6
years of professional experience
Work History
Prep Academy Of Learning
Preschool Teacher
08.2022 - Current
Job overview
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Supervised and assisted 12 children through entire school day, 8 children through after school.
GC Services
Customer Service Representative
10.2021 - 08.2022
Job overview
- Managed large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly. Increasing sales by 10%.
- Educated customers about billing, payment processing and support policies and procedures.
Afni Inc, Verizon
Customer Service Representative
05.2021 - 10.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 calls per day. Handling calls under target AHT.
- Offered advice and assistance to customers, paying attention to special needs or wants.
AmeriCorps
Math Tutor
01.2021 - 05.2021
Job overview
- Supported students with their math studies, in individually or in small virtual groups.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Tutored 12 students per week in private sessions using detailed lesson plans.
Childcare Network
Assistant Teacher
07.2020 - 01.2021
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Communicated regularly with parents about daily activities and behaviors.
Walmart Supercenter
Customer Service Associate
02.2019 - 06.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assist over 75 customers in making informed purchase choices and selecting products daily.
Teleperformance
Customer Service Representative
07.2018 - 01.2019
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 50 customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
Harveys Supermarket
Customer Services Manager
07.2017 - 11.2018
Job overview
- Resolved over 100 customers, per day, complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Education
Albany Technical CollegeAlbany, GA
Associate of Applied Science from Early Childhood Education
12.2021
Bainbridge State CollegeBainbridge, GA
Some College (No Degree) from General Studies
Skills
- Group and Individual Instruction
- Tutoring Expertise
- Effective Customer Communication
- Computer Security
- Cash Handling
- Customer Relations
- Return Processing
- Senior Leadership Support
- Active Listening
- Microsoft PowerPoint
- Customer Relationship Management
- Staff Management
Timeline
Preschool Teacher
Prep Academy Of Learning
08.2022 - Current
Customer Service Representative
GC Services
10.2021 - 08.2022
Customer Service Representative
Afni Inc, Verizon
05.2021 - 10.2021
Math Tutor
AmeriCorps
01.2021 - 05.2021
Assistant Teacher
Childcare Network
07.2020 - 01.2021
Customer Service Associate
Walmart Supercenter
02.2019 - 06.2020
Customer Service Representative
Teleperformance
07.2018 - 01.2019
Customer Services Manager
Harveys Supermarket
07.2017 - 11.2018
Albany Technical College
Associate of Applied Science from Early Childhood Education
Bainbridge State College
Some College (No Degree) from General Studies
Similar Profiles
Tashoma HolseyTashoma Holsey
LEAD TEACHER at PREP Academy of LearningLEAD TEACHER at PREP Academy of Learning
Azariah RiversAzariah Rivers
Lead Teacher, Three-Year-Olds Classroom at Tiny Footprints AcademyLead Teacher, Three-Year-Olds Classroom at Tiny Footprints Academy
Hannah JamesHannah James
Childcare Assistant Teacher at East Cobb Prep Early Learning AcademyChildcare Assistant Teacher at East Cobb Prep Early Learning Academy