Tena Mayo
Summary
Dynamic Account Manager with a proven track record at Sunteck Transport / MODE Global, enhancing client satisfaction and retention through exceptional service and relationship building. Excelled in negotiations and problem resolution, boosting client loyalty. Skilled in data analytics and customer service, adept at fostering professional relationships and maximizing profit without compromising quality.
Overview
12
12
years of professional experience
Work History
Account Manger
Sunteck Transport / MODE Global
Jacksonville, FL
03.2013 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Associate of Science - Nursing
US Army
Houston, TX09-1990
High School Diploma -
Broadwater County High School
Townsend, MT05-1988
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Data analytics
- Excel
- PowerPoint
- Word
- Outlook
- Typing
- Spreadsheets
- Billing
Timeline
Account Manger
Sunteck Transport / MODE Global
03.2013 - 02.2025
Associate of Science - Nursing
US Army
High School Diploma -
Broadwater County High School
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