Tenaya Robinson
Belleville,MI
Summary
Proven Member Service Representative with a track record of enhancing member satisfaction at UMCU through expert issue resolution and empathetic member correspondence. Excelled in document processing and complaint handling, significantly improving customer loyalty. Skilled in identifying and recommending optimal solutions, demonstrating both hard and soft skills essential for high-quality service.
Overview
2
2
years of professional experience
Work History
Member Service Representative
UMCU
10.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Resolved member personal, financial or technical issues through thorough dispute investigation.
- Verified customer identification and documentation for compliant transactions.
- Understand each member is different, must be adaptable in every situation and change approach
Jewelry Sales Associate
JCPenney
11.2022 - 08.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Hospitality Management
Ferris State University
05-2028
No Degree - Accounting
Washtenaw Community College
12-2026
Skills
- Member correspondence
- Issue resolution
- Document processing
- Openminded
- Complaint handling
- Member account management
- Payment processing
- Service recommendations
- Empathy
Timeline
Member Service Representative
UMCU
10.2023 - Current
Jewelry Sales Associate
JCPenney
11.2022 - 08.2023
No Degree - Hospitality Management
Ferris State University
No Degree - Accounting
Washtenaw Community College
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