Summary

Overview

Work History

Education

Skills

Timeline

Tenecia R. Lewis

Loganville,GA

Summary

Seeking a full-time job as a Customer Service Representative, with growth potential.

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

years of professional experience

Work History

Customer Service Representative

Wells Fargo

Alpharetta, Georgia

10.2023 - Current

Delivered exceptional customer support through voice, email, and chat channels.
Facilitated travel bookings for air, car, and hotel services.
Serviced existing travel arrangements by processing cancellations and modifications.
Monitored open issues to resolve concerns and enhance customer satisfaction.
Assisted customers with site navigation for effective online self-booking.
Educated customers on website functionality to boost online adoption rates.
Reported customer-surfaced issues, including complaints and site production problems.

Retention Specialist/ IS Rep

State Farm

Dunwoody, GA

06.2013 - 12.2022

Facilitated outbound calls to assist agents in establishing client relationships and scheduling financial reviews.
Delivered strategic customer support to encourage policy retention through effective planning and discounts.
Managed multiple software applications while addressing time-sensitive details.
Provided technical support for product usage, installation, and troubleshooting.

Order Processing Agent

AT&T

Alpharetta, GA

09.2010 - 06.2013

Managed high-volume inbound calls while processing payments for cellular services and performing data entry.
Delivered courteous customer service to address concerns of irate customers.
Collaborated with other departments to facilitate seamless operational workflows.

Customer Service Rep

Spherion / Donnelly Communications Inc

Atlanta, GA

03.2007 - 08.2010

Conducted outbound calls to Coach Inc customers, promoting sale offers and mail coupons.
Achieved average of 110 calls per day, earning $250 gift certificate for highest call volume.
Provided courteous service to customers while ensuring they received timely information on promotions.
Informed customers of coupon distribution through mail to enhance engagement.

Customer Service / Cashier

Macy’s

Decatur, GA

10.2005 - 03.2007

Processed returned items, refunds, and credit card transactions at customer service desk.
Maintained courteous interactions with customers to enhance service experience.
Assisted in wrapping Christmas gifts and creating UPS shipping labels for customers.
Operated as a cashier in kids department, managing cash, credit, and gift card transactions.
Balanced register accurately at end of each shift to ensure financial integrity.