Teneil Booker
Houston,TX
Summary
Laboratory professional with 15+ years of hands-on experience in high-volume clinical environments. Proven expertise in specimen management, staff training, workflow optimization, and regulatory compliance. Strong leadership in developing SOPs, driving performance improvements, and serving as a key liaison between healthcare systems and diagnostic labs. Currently leading training operations at one of Houston’s largest healthcare systems.
Overview
16
16
years of professional experience
Work History
Specimen Management Trainer – Memorial Hermann Triage
Quest Diagnostics
01.2021 - Current
- Lead trainer for specimen management at Memorial Hermann’s centralized triage facility.
- Develop and deliver onboarding and continuing education programs for lab personnel.
- Act as the point of contact between Quest Diagnostics and Memorial Hermann to streamline specimen workflows.
- Monitor QA and compliance metrics to ensure adherence to internal protocols and external regulations.
- Provide performance feedback and hands-on coaching in a fast-paced, high-volume environment.
Specimen Management Processing Group Lead
Quest Diagnostics
01.2010 - 01.2021
- Managed daily operations and team supervision within the Specimen Management Department.
- Spearheaded cross-training initiatives to enhance team flexibility and efficiency.
- Authored and enforced SOPs to ensure standardized processes and CAP/COLA compliance.
- Conducted internal audits and managed CAPA (Corrective and Preventive Action) initiatives.
- Resolved complex client issues and implemented process improvements to boost turnaround times.
Specimen Processing Technician III
Quest Diagnostics
06.2009 - 07.2010
- Accessioned lab orders, ensuring specimen/test alignment and proper documentation.
- Addressed high-level client inquiries and resolved order discrepancies.
- Maintained data integrity and upheld all safety and compliance protocols.
Education
Bachelor of Business Administration - undefined
Strayer University
08.2025
Pre-Requisite Coursework
Houston Community College
01.2006
High School Diploma - undefined
Scarborough Sr. High School
01.1994
Skills
- Specimen Management & Processing
- Staff Training & Development
- SOP Development & Implementation
- Quality Assurance & Compliance
- Workflow Optimization
- Client Services & Relationship Management
- Laboratory Information Systems (LIS)
- Accessioning & Data Entry
Timeline
Specimen Management Trainer – Memorial Hermann Triage
Quest Diagnostics
01.2021 - Current
Specimen Management Processing Group Lead
Quest Diagnostics
01.2010 - 01.2021
Specimen Processing Technician III
Quest Diagnostics
06.2009 - 07.2010
Bachelor of Business Administration - undefined
Strayer University
Pre-Requisite Coursework
Houston Community College
High School Diploma - undefined
Scarborough Sr. High School
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