Tenelle Wood
East Hartford,Connecticut
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Responsible Stocker with excellent blocking, facing and customer service skills coupled with 4 years of experience. Fast worker with attention to detail and completeness.
Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flex Associate
Amazon
South Windsor, CT
12.2023 - 03.2024
- Promoted a positive work culture by fostering open communication among team members and actively contributing to problem-solving discussions.
- Updated manuals to reflect amending of rates, rules or regulations.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Consistently lifted materials weighing as much as 80 pounds.
Crew Member
Dunkin Donuts
Danvers, MA
08.2021 - 09.2022
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Took orders, prepared meals, and collected payments.
- Brewed coffee and tea and changed out drink station syrups.
Personal Care Assistant
Northeast Arc
Danvers, MA
08.2018 - 09.2021
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Completed regular check-ins and progress report for each client.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Ran errands for patients, did shopping, and picked up other necessities.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with self-administered medications.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Stocker/Cashier
Forever 21
Saugus, MA
06.2017 - 12.2018
- Marked stock with identification tags and labels to outline information such as storage locations.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Processed and packaged stock items for customer purchases.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Cashier
Walmart
Lynn, MA
06.2016 - 04.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL07.2025
High School Diploma -
Lynn English High School
Lynn, MA06.2016
Skills
Front-end Maintenance
Inventory counting
Data Entry
Equipment Cleaning
Money management
Computer skills
Organization skills
Price Checking
Customer Relationships
Quick Learner
Goal Setting and Prioritization
Recordkeeping strengths
Time Management
Store maintenance
Proficient in [Type] equipment
Staff Training
Equipment monitoring
Order Receiving
Light maintenance
Paperwork Completion
Loading and unloading
Willing to Learn
Motivated Team Player
Order documentation
Customer Assistance
Flexible Schedule
Certification
- Serve Safe , Root Culinary - 2020
Timeline
Flex Associate
Amazon
12.2023 - 03.2024
Crew Member
Dunkin Donuts
08.2021 - 09.2022
Personal Care Assistant
Northeast Arc
08.2018 - 09.2021
Stocker/Cashier
Forever 21
06.2017 - 12.2018
Cashier
Walmart
06.2016 - 04.2017
Associate of Science - Medical Assisting
Keiser University
High School Diploma -
Lynn English High School