Tenesha Brown
Davie,Florida
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
19
19
years of professional experience
Work History
1099 Contractor
Traba
11.2022 - 01.2025
- Customer relations
- Shipping and receiving
- Warehouse Associate
Proprietor
Deborah's Kitchen
11.2022 - 11.2024
- Customer service excellence
- Management of financials
- Organization
CSR
TurboTax
01.2024 - 03.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Food Prep
American Heritage
08.2018 - 07.2019
- Receive bulk orders
- Stock
- Prep, cashiering
- Ran order lines
Directors Assistant
ABC Academy - Preschool, Child Care and Child Development
01.2006 - 02.2018
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
Education
No Degree - State of Florida Certification in Child Development, State of Maryland Certification in Child Development
Broward College
Pembroke Pines, Florida07.2003
Skills
- Child development
- Time management
- Communications
- Microsoft office
- Attention to detail
- Customer service
- Problem-solving
- Worksite safety
- Safety compliance
Awards
President award for volunteering at the Arc
Timeline
CSR
TurboTax
01.2024 - 03.2024
1099 Contractor
Traba
11.2022 - 01.2025
Proprietor
Deborah's Kitchen
11.2022 - 11.2024
Food Prep
American Heritage
08.2018 - 07.2019
Directors Assistant
ABC Academy - Preschool, Child Care and Child Development
01.2006 - 02.2018
No Degree - State of Florida Certification in Child Development, State of Maryland Certification in Child Development
Broward College
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