Tenesha Mercer-Mason
Sterling Heights,MI
Summary
Experienced professional focused on meeting or exceeding objectives seeking Medical Practice Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
14
14
years of professional experience
Work History
Registered Medical Assistant
Beaumont Family Medicine
Chesterfield, Michigan
05.2021 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collaborating well with a multi-disciplinary team and demonstrating a high level of compassion toward the patient population.
- Responsible for ordering all supplies, vaccines, inputting all IT tickets and maintenance requests for the building along with follow up.
- Very knowledgeable of EPIC, pended orders for physicians, scheduling and navigating for scheduling and other purposes.
Medical Assistant
Beaumont Urgent Care, By Wellstreet
Chesterfield, MI
09.2020 - 05.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Educated family members and caregivers on patient care instructions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Lead Medical Assistant
Pediatric Healthcare
Sterling Heights, MI
09.2017 - 09.2020
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Certified Medical Assistant
Eastside OBGYN
Roseville, MI
04.2015 - 09.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Selected appropriate ICD-10 and CPT codes for records.
- Submitted orders for additional tests and examinations.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Medical Assistant
Michigan Institute Of Urology P.C.
Troy, MI
05.2014 - 04.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Logged patient information and recorded results into system.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Lead Medical Assistant
McLaren Medical Group
Mount Clemens, MI
08.2013 - 05.2014
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Assisted physicians and nurses with clinical procedures such as in office procedure.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Certified Medical Assistant
Comprehensive Urology
Royal Oak, MI
12.2012 - 05.2014
- Educated family members and caregivers on patient care instructions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Increased medication and medical terminology knowledge through research and continuing education.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Certified Medical Assistant
Associated Retina Consultants
Troy, MI
09.2011 - 12.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Provided clerical and administrative assistance to maintain optimal patient flows.
- Assisted physican during examinations and surgeries by passing instruments, obtaining supplies and supporting patient needs.
- Educated patients on ophthalmic medical procedures, eye conditions and appropriate use of medications.
- Conducted thorough reviews of surgical plans and patient charts to prepare accurate patient paperwork.
- Maintained ophthalmic instruments or equipment.
- Performed ophthalmic triage in office or by phone to assess severity of patients' conditions.
- Prepared over 100 patients per week for examinations and surgeries.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Lead Medical Assistant
Somerset Pediatric & Adolescent Associates
Troy, MI
03.2009 - 09.2011
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
Education
Associate of Applied Science - Medical Assistant
Ross Medical Education Center
Madison Heights, MI02.2009
Skills
- Privacy and Confidentiality
- Operating EKG Equipment
- Medical Histories and Vital Statistics
- Patient Medical Histories
- Workflow Management
- Self-Motivated
- Good listening skills
- Decision Making
- Responsible
- Data Entry
- Leadership
- Flexible and Adaptable
Timeline
Registered Medical Assistant
Beaumont Family Medicine
05.2021 - Current
Medical Assistant
Beaumont Urgent Care, By Wellstreet
09.2020 - 05.2021
Lead Medical Assistant
Pediatric Healthcare
09.2017 - 09.2020
Certified Medical Assistant
Eastside OBGYN
04.2015 - 09.2017
Medical Assistant
Michigan Institute Of Urology P.C.
05.2014 - 04.2015
Lead Medical Assistant
McLaren Medical Group
08.2013 - 05.2014
Certified Medical Assistant
Comprehensive Urology
12.2012 - 05.2014
Certified Medical Assistant
Associated Retina Consultants
09.2011 - 12.2012
Lead Medical Assistant
Somerset Pediatric & Adolescent Associates
03.2009 - 09.2011
Associate of Applied Science - Medical Assistant
Ross Medical Education Center