Tenesia Taylor
Humble,TX
Summary
Dynamic Shift Leader with a proven track record at Starbucks, excelling in team leadership and customer service management. Expert in cash handling and problem-solving, I've significantly enhanced customer satisfaction and operational efficiency. Skilled in training and motivating staff, I foster a positive and cohesive work environment, driving growth and development.
Overview
2
2
years of professional experience
Work History
Shift Leader
Starbucks
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
M.B. Smiley High School
Houston, TX06.1997
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Staff education and training
- Inventory Counts
- Daily workflows
Timeline
Shift Leader
Starbucks
12.2022 - Current
M.B. Smiley High School