Teng Xiong
Medford,OR
Summary
Proven leader at Hns, adept in money handling and fostering customer relations, enhanced store operations, and achieved notable increases in customer satisfaction. Excelled in team motivation and inventory management, significantly minimizing discrepancies. Skilled in recruiting and training, ensuring high staff performance and service excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assitant Manager
Hns
Central Point, OR
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Philosophy
College of The Redwoods
Eureka, CASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
CNA
Timeline
Assitant Manager
Hns
12.2023 - Current
Philosophy
College of The Redwoods