Tenique Roper
Apopka,FL
Summary
Highly motivated, adaptable, and skilled Customer Service Supervisor with 2 years of experience in sales management and office administration. Skilled in strategic planning, employee and customer relations, and adept at managing files and producing professional correspondence. Well organized, proactive, and punctual, with a team-oriented mentality.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
Taco Bell
Altamonte Springs, Florida
09.2023 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Education
High School Diploma -
Sheeler Charter High School
Apopka, FL06-2023
Skills
- Issue Resolution
- Service Delivery Optimization
- Handling Escalations
- Complaint resolution
- Work Prioritization
- Decision-Making
- Performance Evaluation
- Workflow Management
- Time Management
- Team Building and Leadership
- New Hire Training
- Data Entry
- Training and mentoring
- Staff Management
- Employee Supervision
- Bookkeeping
- Adaptability
- Excellent Communication
- Multitasking and Organization
- Relationship Building
Timeline
Customer Service Supervisor
Taco Bell
09.2023 - Current
High School Diploma -
Sheeler Charter High School