Tenisa Byers
Chicago,IL
Summary
Results-driven professional with extensive experience in community support and team leadership. Expertise in enhancing communication, resolving conflicts, and driving productivity improvements. Committed to creating collaborative work environments that promote employee engagement and satisfaction.
Overview
1
1
Language
13
13
years of professional experience
Work History
Supervisor of Community Support Team
HRDI
Chicago, IL
10.2025 - Current
- Coordinated schedules and assignments, optimizing team workflow and productivity.
- Resolved employee conflicts, fostering a positive and collaborative work environment.
- Facilitated regular team meetings to discuss performance and resolve concerns.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity and provided targeted feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained new employees on safety protocols and operational procedures to ensure compliance.
Wish Granter
Make-A-Wish
Chicago, Illinois
01.2014 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Clinical Assessor
Maximus
Chicago, Illinois
07.2023 - 10.2025
- Conducted comprehensive assessments of client needs and capabilities.
- Conducted initial assessments of clients' needs, clinical history, and mental health status.
- Utilized assessment tools to determine eligibility for services and support.
- Facilitated interviews to gather information for accurate evaluations.
- Evaluated client documentation to ensure compliance with regulatory standards.
- Communicated findings clearly to clients and stakeholders during meetings.
- Maintained accurate records of all assessment activities including test results, diagnosis, and treatment recommendations.
Child Welfare Specialist
Department of Children and Family Services
Chicago, Illinois
01.2022 - 07.2023
- Investigated reports of suspected child maltreatment or neglect by interviewing involved parties and conducting home visits.
- Assessed child safety and welfare through home visits and interviews.
- Responded promptly and appropriately to emergency situations involving children at risk of harm due to abuse or neglect.
- Collaborated with families to develop and implement service plans.
- Coordinated resources and referrals for families in need of support services.
- Participated in multidisciplinary team meetings to discuss case progress and needs.
- Advocated for children's needs within the community and with external agencies.
- Monitored court hearings and provided informed testimony to advocate for children's best interests.
- Performed routine follow-up visits with former clients after they have achieved permanency placement in order to monitor progress.
- Ensured accurate case documentation in electronic records system to support effective case management.
- Collaborated with other agencies such as schools, hospitals, law enforcement, mental health providers. to ensure that a comprehensive approach is taken when addressing family needs.
Education
Master of Arts - Psychology
National Louis University
Chicago, IL07-2015
Bachelor of Arts - Applied Behavioral Science
National Louis University
Chicago, IL01-2013
Skills
- Case evaluation
- Compliance monitoring
- Performance evaluation
- Workflow management
- Employee training
- Conflict resolution
- Client advocacy
- Customer relationship management
- Problem solving
- Leadership abilities
- Document management
- Communication skills
Languages
English
Professional
Timeline
Supervisor of Community Support Team
HRDI
10.2025 - Current
Clinical Assessor
Maximus
07.2023 - 10.2025
Child Welfare Specialist
Department of Children and Family Services
01.2022 - 07.2023
Wish Granter
Make-A-Wish
01.2014 - Current
Master of Arts - Psychology
National Louis University
Bachelor of Arts - Applied Behavioral Science
National Louis University