Tenisha Foster
WEST PALM BEACH
Summary
Data and operations professional with 9+ years of experience supporting reporting, client engagement, project coordination, data accuracy, and team performance. Skilled in data analysis, filtering, reporting, problem-solving, Excel, client communication, and team leadership. Additional healthcare experience and training in HIPAA, medical documentation, infection control, and patient care. Seeking opportunities in remote Data Analysis, Reporting, Healthcare Data, and Operations.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Manager
Friends LLC
West Palm Beach, FL
04.2023 - Current
- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Developed and implemented strategic initiatives that aligned with company goals and objectives.
- Mentored staff, fostering professional growth and encouraging a culture of continuous improvement.
- Established best practices for workflow management, resulting in increased productivity across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Data Analyst / Engagement Manager
Numerator
04.2012 - 10.2021
- Promoted three times within the organization based on strong performance, leadership, and project responsibility.
- Supervised weekly team progress to ensure projects remained on schedule and within expectations.
- Maintained excellent communication with clients throughout reporting and project delivery.
- Reviewed and resolved reporting issues and highly visible data vulnerabilities.
- Coached and motivated team members while building strong working relationships.
- Collaborated with teams to complete projects accurately and on time.
Customer Service / Sales Representative
Island Calling LTD
01.2009 - 01.2012
- Responded to customer questions and requests through telephone and online channels.
- Maintained and updated accurate customer account information and database records.
- Achieved and maintained a 95% positive customer satisfaction survey result.
- Delivered professional customer service while managing account updates and customer needs.
Education
College Diploma - Healthcare & Geriatric Nursing
Distinction College
04-2019
Diploma - Microsoft Excel
Edna Computer Course
03-2003
High School Certificate - Arts & Business
William Knibb Memorial High
08-2002
GED -
Online GED Course
Online04-2025
Skills
- Data Analysis
- Microsoft Excel
- Data Filtering
- Reporting & Validation
- Critical Thinking
- Problem-Solving
- Customer Service
- Leadership & Coaching
- Attention to Detail
- Healthcare Data
Certification
- HIPAA
- CPR
- Certified Nursing Assistant
- Home Health Aide
- Infection Control
- Medical Records & Documentation
Timeline
Manager
Friends LLC
04.2023 - Current
Data Analyst / Engagement Manager
Numerator
04.2012 - 10.2021
Customer Service / Sales Representative
Island Calling LTD
01.2009 - 01.2012
High School Certificate - Arts & Business
William Knibb Memorial High
Diploma - Microsoft Excel
Edna Computer Course
College Diploma - Healthcare & Geriatric Nursing
Distinction College
GED -
Online GED Course
Additional Training
- Medical Records & Documentation
- Infection Control
- Medical Error Prevention & Safety
- Medication Assistance / Med Tech
- Alzheimer's Disease & Dementia-Related Aging Diseases
- Communicating with Cognitively Impaired Clients
- Elder Abuse, Neglect & Exploitation
- Residents' Rights
- HIV/AIDS, OSHA & Bloodborne Pathogens