Darlene Yancey
Mount Vernon,NY
Summary
Compassionate Case Manager experienced in Geriatric Care Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
22
22
years of professional experience
Work History
Case Manager
Sunrise Assisted Living
Yonkers, NY
04.2016 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Memory Care Program Manager
The Warburg Adult Care Community
Mount Vernon, NY
01.2006 - 02.2016
- Created and coordinated daily activities for all residents and staff
- Supervise Memory Care Partners and their work with residents
- Worked with family members on a daily basis to ensure quality care services are provided
- Assisted Residency Coordinator on new move-in and assessment needs
- Coordinated with the medical resident service coordinator all resident medical appointments and transportation needs
- Administrative Duties: Including ordering supplies, creating supplies and distribution of calendar, pay roll, mailings, and event planning.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
Resident Services Coordinator
The Fountains at The Rivervue
Tuckahoe, NY
03.2002 - 06.2006
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication between residents and management through effective coordination of meetings and events.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Developed strong relationships with community partners to enhance available resources for residents.
Education
Certification - Geriatric Care
Bryant Home Health Aide Training Center
Mount Vernon, NYHigh School Diploma -
Mount Vernon High School
Mount Vernon, NYSkills
- Patient Support
- Utilization Review
- Family Education
- Client Advocacy
- Direct Patient Care
- Staff Education and Training
- Case Management Tracking
- Case Documentation
- Patient Assessments
Achievements Experience
- 16 and counting years of increasing responsibilities within the senior housing industry.
- Strong staff organization and management skills.
- Impeccable reputation within the Westchester County Assisted Living Industry.
Timeline
Case Manager
Sunrise Assisted Living
04.2016 - Current
Memory Care Program Manager
The Warburg Adult Care Community
01.2006 - 02.2016
Resident Services Coordinator
The Fountains at The Rivervue
03.2002 - 06.2006
Certification - Geriatric Care
Bryant Home Health Aide Training Center
High School Diploma -
Mount Vernon High School