Tenneill Davis
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
MTM Transportation
12.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining service level agreements.
- Coordinated with healthcare providers to ensure timely appointment scheduling for patients.
Receptionist
Silverado Memory Care
11.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impressions
RPO Core Recruiter
ManpowerGroup
02.2022 - 04.2024
- Operated and maintained applicant tracking and candidate management systems.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
Customer Service Representative
AT&T Mobility
11.2021 - 02.2022
- Responded to customer requests for products, services and company information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Collections Counselor
DOVENMUEHLE
03.2021 - 11.2021
- Processed payments and applied to customer balances.
- Counseled homeowners and debtors on payment options and arranged installment agreements.
Customer Service Representative
Charter Communications, Spectrum
06.2017 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
02.2027
Skills
- Talent Acquisition
- Call center experience
- Data entry
- Resume scanning
- Project Management
- Applicant sourcing
- Complaint Handling
- Conflict Resolution
- Quality Assurance
- CRM
- SAP
- Genesys
Timeline
Customer Care Representative
MTM Transportation
12.2024 - Current
Receptionist
Silverado Memory Care
11.2023 - 12.2024
RPO Core Recruiter
ManpowerGroup
02.2022 - 04.2024
Customer Service Representative
AT&T Mobility
11.2021 - 02.2022
Collections Counselor
DOVENMUEHLE
03.2021 - 11.2021
Customer Service Representative
Charter Communications, Spectrum
06.2017 - 12.2020
Bachelor of Science - Human Resources Management
University of Phoenix
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