Tennille Malone
Fleming Island,FL
Summary
Customer-focused professional skilled in conflict resolution, communication, and problem-solving. Delivers exceptional service that fosters customer satisfaction and loyalty. Collaborates effectively within teams, adapts to evolving needs, and drives results through efficient service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CVS HEALTH CORPORATION
Jacksonville, FL
07.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed complex transactions accurately, ensuring compliance with company policies and procedures.
- Trained new employees on customer service protocols and best practices to foster team development.
- Collaborated with pharmacy staff to provide seamless patient care and improve service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dental Assistant
UF Health Jacksonville
Jacksonville, Fl
05.2021 - 07.2023
- Cleaned and sanitized dental tools and equipment, organized treatment rooms, and restocked supplies to ensure readiness for patients and adherence to health and safety standards.
- Performed chair-side duties for general dentistry, endo procedures, and oral surgery, supporting efficient patient care.
- Managed dental supply inventory by monitoring stock levels and placing timely orders to maintain adequate supply.
- Utilized Epic program to manage patient records and appointments.
Shipping Warehouse Assistant
Amazon
Jacksonville, Fl
10.2017 - 05.2021
- Packed, secured, labeled, and applied postage to materials, ensuring timely and accurate shipment preparation.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed paperwork to expedite handling of shipped and received goods, enhancing operational efficiency.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed shipping orders, bills of lading, and shipping route materials to maintain accurate and compliant records.
- Conducted research to address shipping errors and packaging mistakes.
Merchandising Associate
JCPenneys
Orange Park
01.2015 - 10.2017
- Organized merchandise racks and displays to enhance visual appeal and attract customer attention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed innovative visual displays to engage customers and drive sales.
Education
High School Diploma -
Clay High School
Green Cove Springs05-2013
Surgical Dental Assistant - Dental Hygiene
Florida Career College
Miami, FL05-2020
Skills
- Team collaboration
- Multi-priority management
- Basic CPR and First Aid
- Patience
- Strong verbal and written Communication
- Data entry
- Critical thinking
- Great with Microsoft office (Word and Excel)
- Order processing
Timeline
Customer Service Representative
CVS HEALTH CORPORATION
07.2023 - Current
Dental Assistant
UF Health Jacksonville
05.2021 - 07.2023
Shipping Warehouse Assistant
Amazon
10.2017 - 05.2021
Merchandising Associate
JCPenneys
01.2015 - 10.2017
High School Diploma -
Clay High School
Surgical Dental Assistant - Dental Hygiene
Florida Career College