Tennille Malone
CVS HEALTH CORPORATION
Fleming Island,FL
12
years of professional experience
Customer-focused professional skilled in conflict resolution, communication, and problem-solving. Delivers exceptional service that fosters customer satisfaction and loyalty. Collaborates effectively within teams, adapts to evolving needs, and drives results through efficient service.
Work History
Customer Service Representative
3 Years 3 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed complex transactions accurately, ensuring compliance with company policies and procedures.
- Trained new employees on customer service protocols and best practices to foster team development.
- Collaborated with pharmacy staff to provide seamless patient care and improve service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dental Assistant
2 Years 2 Months- Cleaned and sanitized dental tools and equipment, organized treatment rooms, and restocked supplies to ensure readiness for patients and adherence to health and safety standards.
- Performed chair-side duties for general dentistry, endo procedures, and oral surgery, supporting efficient patient care.
- Managed dental supply inventory by monitoring stock levels and placing timely orders to maintain adequate supply.
- Utilized Epic program to manage patient records and appointments.
Shipping Warehouse Assistant
3 Years 7 Months- Packed, secured, labeled, and applied postage to materials, ensuring timely and accurate shipment preparation.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed paperwork to expedite handling of shipped and received goods, enhancing operational efficiency.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed shipping orders, bills of lading, and shipping route materials to maintain accurate and compliant records.
- Conducted research to address shipping errors and packaging mistakes.
Merchandising Associate
2 Years 9 Months- Organized merchandise racks and displays to enhance visual appeal and attract customer attention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed innovative visual displays to engage customers and drive sales.
Education
High School Diploma
Surgical Dental Assistant - Dental Hygiene
Skills
Team collaboration
Multi-priority management
Basic CPR and First Aid
Patience
Strong verbal and written Communication
Data entry
Critical thinking
Great with Microsoft office (Word and Excel)
Order processing
Timeline
Customer Service Representative
CVS HEALTH CORPORATION
07.2023 - CurrentRead More
Dental Assistant
UF Health Jacksonville
05.2021 - 07.2023Read More
Shipping Warehouse Assistant
Amazon
10.2017 - 05.2021Read More
Merchandising Associate
JCPenneys
01.2015 - 10.2017Read More
Clay High School
High School Diploma
Read More
Florida Career College
Surgical Dental Assistant from Dental Hygiene
Read More