Tennille Melton
Indianapolis,IN
Summary
Enthusiastic and results-driven professional looking for a career opportunity to utilize strong organizational and customer service skills in a dynamic setting. Demonstrated capability to work collaboratively with diverse teams while showcasing reliability, patience, and trustworthiness.
Dedicated to making a meaningful contribution to organizational success and building positive relationships with clients and colleagues. Excited to take a proactive stance on problem-solving and improve overall operational efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Indiana Department of Revenue
Indianapolis, IN
01.2014 - Current
- Maintain knowledge of tax code, accounting procedures, and of theory to properly evaluate financial information
- Apply tax laws and regulations to various situations
- Working knowledge of the Department of Revenue data processing procedures.
- Supervising a team to ensure they are adhering with their job performance
- Interviewing and hiring new representatives
- Completed bi-weekly payroll for 23 employees.
- Developed and implemented process improvements to enhance customer satisfaction metrics.
- Led team meetings focused on strategy development and performance enhancement initiatives.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
Customer Service Representative
Citizens Energy Group
11.2012 - 07.2013
- Confer with customers by telephone inquiring billing information
- Updated customers demographic information
- Processing payments via credit card or e-check
- Receptionist
- Checked for possible billing errors
- Temp
Customer Service Representative
Methodist Hospital
11.2007 - 06.2012
- Assist patients over the phone regarding billing and insurance adjustments
- Schedule appointments for inpatient and out-patient services
- Updated patient insurance records, and demographic information
- Processing payments via credit card or e-check
- Establishing payment plans
- Verified insurance eligibility for co-pay, deductibles, and coinsurance
Education
High School Diploma -
Roosevelt High Scholl
Gary, IndianaSkills
- Effective problem solver
- Call center experience
- Team coaching
- Data entry
- Inbound and outbound calls
- Issue resolution
- Continuous improvement
- Performance evaluations
- Employee supervision
- Multitasking and organization
- Decision-making
Timeline
Customer Service Supervisor
Indiana Department of Revenue
01.2014 - Current
Customer Service Representative
Citizens Energy Group
11.2012 - 07.2013
Customer Service Representative
Methodist Hospital
11.2007 - 06.2012
High School Diploma -
Roosevelt High Scholl