Tenoch Avila
McAllen
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Itm Marketing. Skilled in customer engagement and data analysis, I excel in time management and implementing efficient project management tools. Achieved significant improvements in inventory management and sales targets, demonstrating a strong blend of analytical prowess and interpersonal skills.
Developed exceptional communication and organizational skills in fast-paced healthcare environment, looking to transition into new field. Proficient in handling administrative duties and providing excellent customer service. Aims to leverage these transferable skills to make significant impact in new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CX Asssociate
Itm Marketing
09.2024 - 12.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Improved project delivery times with implementation of streamlined communication strategy.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
Medical Assistant/Receptionist
Babies and Children's Clinic
03.2018 - 02.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Education
High School Diploma -
Valley View High School
Pharr, TX05-2016
Skills
- Customer service
- Bilingual (Spanish)
- Attention to detail
- Computer skills
- Customer engagement
- Data entry
- Customer service orientation
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Front desk operations
- Patient scheduling
Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Languages
Spanish
Native or Bilingual
Timeline
CX Asssociate
Itm Marketing
09.2024 - 12.2024
Medical Assistant/Receptionist
Babies and Children's Clinic
03.2018 - 02.2023
High School Diploma -
Valley View High School
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