Tenzin Dolkar
Elmhurst,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Room Attendant
Langham
New York
04.2010 - Current
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques
- Respond to guest requests for assistance in timely and knowledgeable manner
- Engaged with guests in positive and professional manner to promote satisfaction
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
Housekeeping Coordinator
Langham
New York
04.2010 - 03.2022
- Trained and mentored all new personnel to maximize quality of service and performance
- Worked with front desk to respond promptly to all guest requests
- Planned employee incentive programs to increase performance
- Managed daily workloads by planning and scheduling assignments and projects
- Inspect rooms and ensure the rooms are ready to checked in and check the floors.
Club Lounge Ambassador
Langham
New York
03.2022 - 02.2024
- Greeted customers in a professional and friendly manner.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided attentive service to all customers, ensuring their needs were met promptly and efficiently.
- Informed guests of daily specials, promotions, and events happening in the lounge area.
- Provided excellent customer service through positive interactions with guests while anticipating their needs.
- Resolved customer complaints in an efficient manner while maintaining excellent customer relations.
- Maintained a clean and organized work area at all times.
Education
High School Diploma - Science
CST Mussorie
01.2008
Associate of Applied Science - Nursing Education
Borough of Manhattan Community College of The City University of New York
Computer -
LaGuardia Community College of The City University of New York
Skills
- Highly organized and meticulous
- Good communicator and planner with strong judgement and critical thinking abilities
- Friendly, helpful person with a prompt nature and willingness to work a flexible schedule
- Hard working, dependable, flexible
- Fast learner with great attention to details
- Highly responsible and reliable
- Excellent ability to multitask, ability to own the problem and resolve it
- Hospitality service expertise
Certification
- Employee of the month
- Adult and child CPR/AED
- TIPS Certification
Languages
English
Full Professional
Hindi
Full Professional
Tibetan
Native/ Bilingual
Nepali
Full Professional
Timeline
Club Lounge Ambassador
Langham
03.2022 - 02.2024
Room Attendant
Langham
04.2010 - Current
Housekeeping Coordinator
Langham
04.2010 - 03.2022
High School Diploma - Science
CST Mussorie
Associate of Applied Science - Nursing Education
Borough of Manhattan Community College of The City University of New York
Computer -
LaGuardia Community College of The City University of New York
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