Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tenzin Gazan

SILVER SPRING,MD

Summary

Support Technician highly skilled in issue resolution and problem solving. Current computer science education with a focus on communication and case by case analyzing. Proven ability to identify unique issues and build resolution plans. Highly organized, quick and eager learner with leadership skills and independent skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Intern

Help Desk Technician

Montgomery College
01.2023 - Current
  • Use ServiceNow to manage and document support resolutions
  • Use Active Directory to manage administrative accounts (AD objects) and user permissions
  • Manage user security group policies
  • Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
  • Install, configure and modify hardware and software to ensure optimal performance
  • Monitor, log and track all phases of help desk support
  • Aid in CITRIX support for users
  • Screenshare with users through many apps (Bombgar, Teams, Teamviewer)
  • Answer incoming calls, determine user needs and provide appropriate solutions
  • Maintain detailed inventory reports: issue and retrieve laptops/computers/monitors when ready to be returned to stock
  • Prepare devices for deployments and deploy when ready
  • Setup devices for new hires by creating local account
  • Set up new employee equipment and train end users on enterprise applications
  • Set up applications prior to start date
  • Wipe devices/hard drives
  • On occasion, setup Macs
  • JAMF experience

Education

Associate of Science - Computer Science

Montgomery College
Rockville

Skills

  • Expert in working with computer components (DIY builds, taking devices apart, fixes)
  • Knowledge in Microsoft Office (Word, Excel, Outlook)
  • Knowledge in Mail access
  • Analytical problem solver, mathematical and statistical skills
  • Windows proficiency
  • Firewall/Antivirus security
  • Universal Printer support
  • Great under pressure as well as always meeting deadlines
  • Years of customer experience
  • Team driven and motivated to exceed all goals
  • Highly responsive and adaptive
  • Keen observational abilities
  • Strong client and team relations
  • Dedication to company success
  • Proven ability to work from home with little to no supervision
  • Able to work without supervision, can think on my feet

Certification

  • Apple Certified Macintosh Technician +
  • Apple Certified iOS Technician +
  • Apple Certified Support Professional

Timeline

Help Desk Technician

Montgomery College
01.2023 - Current

Intern

Associate of Science - Computer Science

Montgomery College

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Tenzin Gazan