Tenzing Teleay
Securitas Security Services
Madison,WI
2
Languages
1
Certification
15
years of professional experience
Team-oriented ISOC Operator with experience in NERC compliance, safety, and quality practices. Demonstrates leadership abilities and exceptional troubleshooting skills, with a talent for effective communication in high-pressure situations. Proven track record of maintaining composure during critical incidents, including medical emergencies, hostage situations, and urgent search operations for individuals posing immediate threats. Committed to fostering a collaborative team environment while ensuring adherence to industry standards and best practices.
Work History
Lead ISOC Operator
1 Year 4 Months- Executed all operational tasks as an ISOC Operator.
- Guided operators to enhance their skills and ensure adherence to protocols. with step drills to ensure compliance
- Conducted review and editing of incident reports for accuracy and clarity.ed incident reports for operators after hours
- Provided constructive feedback to operators.
- Acted as a resource for operators by answering inquiries about job duties and performance. for operators on job duties and performance inquiries, fostering a collaborative environment.
- Ensured all job duties have been fulfilled at the end of each shift
- Served as a resource for operators on job duties and performance inquiries, fostering a collaborative environment.
- Provided input to the Training and Compliance specialist on future step drills/processes to ensure ISOC competency.
ISOC Operator
10 Months- Maintain NERC Compliance with NERC/CIP regulatory standards
- Implement NERC compensatory measures immediately and effectively to ensure security for Critical infrastructure is maintained. This includes communication with Physical Security, sites that contain restrictive access to doors to Data Centers with critical infrastructure. An emergency Help Desk ticket must be made and call/make sure a PerMar tech arrives on site within the required amount of time.
- Monitor CCure 9000 to verify communication is stable for iStars, doors and gates.
- Monitor weather conditions throughout Wisconsin and Iowa.
- Communicate with site control room operators during severe weather storms.
- Monitored CCTV, door, and gate access for 200+ sites across Wisconsin and Iowa, ensuring security for generation plants, operation centers, substations, and general offices.
- Modify access levels for Alliant employees, contractors, and vendor badges in accordance with OIM and NONA badge requests.
- File incident reports for damage or potential damage to company property or employees.
- Work with law enforcement and Emergency services ensuring quick and effective communication.
- Review CCTV footage to assist with investigations for the Alliant Physical Security team and local law enforcement/detectives.
- Monitor Dataminr PULSE for threat detection at sites.
- Sent site-wide messages via Everbridge to alert personnel of potential dangers and increased water flow levels at hydro plants.
- Monitor SystemLink for fire detection
- Assist technicians with troubleshooting doors, gates, Istars and Cameras.
- Obtained NERC/CIP certification to enhance knowledge of compliance requirements.
Security Supervisor
7 Months- Supervise and support a team of security officers on site.
- Ensure all officers follow post orders and Securitas protocols.
- Respond to incidents and manage emergency situations effectively.
- Train new officers and provide ongoing coaching and feedback.
- Coordinated routine patrols, maintaining comprehensive site coverage to deter security breaches.
- Remain on-call 24/7, providing immediate coverage for unexpected officer absences.
- Maintain detailed reports, incident documentation, and daily activity logs.
- Maintained on-call status 24/7 to cover unexpected officer absences.
Security Officer
2 Years 8 Months- First point of contact for Law Enforcement & First responders.
- Member of the First Responder team. CPR certified through Cintas.
- Trained in crisis control. Able to make rational decisions under high pressure situations.
- Updated and maintained employee access records.
- Monitored CCTV footage from interior and exterior cameras to identify security breaches or incidents.
- Updating/maintaining Employee access records. Overseeing facility access levels for Employees and visitors
- Routine facility inspections. Ensure proper functionality of ultra cold freezers and humidity chambers, HVAC systems, DI/RO water tanks
- File incident reports
- Ensured accurate documentation of incidents by filing reports for record-keeping.
- Served as first point of contact for law enforcement and first responders, facilitating effective communication during emergencies.
Delivery Driver
1 Year- Delivered pizza for individual orders and catering events, ensuring timely service and customer satisfaction
- Assisted with cooking food behind the stove
- Cleaned dishes in a busy kitchen environment
Unemployment
6 Months- Worked with an independent contractor that went by the name of Jorge to finish the family basement. Below are projects that I assisted with installation.
- Egress windows
- Finished bathroom with shower included
- Kitchen complete with dishwasher and stove
- Floor tiles and carpets
- Drywalling
- Completed kitchen renovation, including installation of dishwasher and stove, to improve household efficiency.
- 2 bedrooms
- Interior man doors
- Painting and primer for walls/ceiling and door frames.
- Inclination
Administrative Operations Assistant
1 Year- Monitor and respond to the department email inbox and perform time sensitive data entry.
- Monitored and responded to department email inbox, ensuring timely data entry for efficient operations.
- Served as liaison for contractors and patients, facilitating communication and coordination.
- Communicated with management regarding day-to-day schedules, enhancing operational flow.
- Data entry
- Compiled monthly performance reports for analysis
- Performed data entry tasks to maintain accurate records
Patient Access Representative (Urgent Care)
8 Months- Create new patient Accounts/MRN’s.
- Update patient information in Health Link/EPIC patient database
- Add/load insurance information into EPIC and determine insurance status. Call insurance companies to verify insurance eligibility regarding UW-Health
- Corrected scheduling mistakes for patient appointments
- Fix pre-existing patient appointment errors
- Delivered customer service to patients in a busy, stressful environment, ensuring a positive experience.
- Provide customer service skills to patients in a busy, stressful and demanding environment.
- Ability to calm patients with compassion and empathy
- Create patient Third Party Liability claims, Workers' Compensation claims.
- Maintained ongoing communication with co-workers and supervisors through email and messaging systems
- Work independently and show judgment skills while under pressure.
Health Unit Coordinator
9 Months- Admit, transfer, and discharge patients from inpatient units and Surgical Services.
- Answered incoming calls, triaged calls appropriately, and relayed messages to ensure efficient communication.
- Answer incoming calls, determines appropriate triage of calls and relaying of messages
- Scheduled after hospital follow up appointments with clinics prior to patient discharge.
- Traffic communication between hospitals services, RNs, NAs, NPs.
- Facilitated communication between hospital services and nursing staff to ensure efficient patient care.
- Update unit white boards with appropriate information.
- Enter orders and charges for equipment needed.
- Maintain adequate office and paper supplies.
- Greeting patients and guests
Diet office call center receptionist
5 Months- Communicated with HUCs, RNs, and CNAs regarding diet and supplement orders, ensuring timely updates on patient status.
- Updated patient room service databases with recent changes and orders from MDs, RDs, and RNs to maintain accurate records.
- Monitor/Modify Diet restrictions (Carbs, Fluids, Sodium, etc.) for Automatic trays.
- Took patient meal orders and monitored restriction meal counts and day counts to ensure compliance with dietary needs.
- Communicating with Nutrition techs and RDs about Diet changes and questions.
- Processed inventory stock requests for timely replenishment.
- Communicating with Kitchen staff and management
Chef assistant /Information Assistant
1 Year 1 Month- Patient meal transport and catering/food prep
- Provided customer service by addressing inquiries and resolving issues in a timely manner.
- Stocked shelves and displays with merchandise to ensure product availability for customers.
- Stocking
- Facilitated workplace communication among nurses, nursing assistants, and environmental service workers to enhance collaboration.
Electrical department associate
11 Months- Assisted customers in selecting light fixtures to enhance their spaces.
- Educated customers on features and benefits of electrical appliances.
- Setting up display light fixtures
- Arranged display light fixtures to enhance product visibility
- Organized and stocked new products on shelves for customer access
Cashier
1 Year 7 Months- Cashiering
- Informed Customers on store products
- Restocked shelves with merchandise to ensure availability
- Bagging
- Promoted store deals to increase customer engagement and sales
- Service counter duties (ie. Product returns, money audits, assisted with customer questions.
Heart and vascular care greeter Volunteer
7 Months- Welcomed guests at reception desk, creating a friendly atmosphere for visitors.
- Directed families of patients to areas around the units
- Engaged in regular conversations with patients and their families to provide support.
- Recorded patient census
- Gained valuable communication skills through interactions with patients and families, fostering empathy and understanding. Listening to their stories I gained a great amount of empathy, understanding and respect for people dealing hardships.
Education
High School Diploma
- Part of two college-prep programs: PEOPLE program, AVID TOPS program
- I have been given awards from both programs
- AVID/TOPS is a college prep course I took throughout high school that teaches people/leadership skills in order to easily network with others.
- I was an active member of Student Council as well as my school's Ethnic club. Both clubs with similar agendas in creating a comfortable learning environment within the school.
- GPA: 2.73
Skills
NERC/CIP compliance
Incident reporting
Troubleshooting
Attention to detail
Multitasking efficiency
Regulatory compliance
Problem-solving
Teamwork and collaboration
Effective communication
Operational reliability
Crisis management
Accomplishments
Employee of the month
Certification
- CPR (Cintas)
- NERC/CIP certification
Languages
English
Native or Bilingual
Tibetan
Professional Working
Interests
Working on home projects
Basketball
Watching movies
Spending time with family/friends
Chess
Working out
Timeline
ISOC Operator
Securitas Security Services
08.2025 - 06.2026Read More
Lead ISOC Operator
Securitas Security Services
06.2025 - CurrentRead More
Security Supervisor
Eurofins Food Testing/Securitas
01.2025 - 08.2025Read More
Security Officer
Eurofins Food Testing/Securitas
05.2022 - 01.2025Read More
Delivery Driver
Toppers
05.2021 - 05.2022Read More
Unemployment
Family
11.2020 - 05.2021Read More
Administrative Operations Assistant
UW Hospital
11.2019 - 11.2020Read More
Patient Access Representative (Urgent Care)
UW Hospital
03.2019 - 11.2019Read More
Health Unit Coordinator
UW Hospital
06.2018 - 03.2019Read More
Diet office call center receptionist
UW Hospital
01.2018 - 06.2018Read More
Chef assistant /Information Assistant
UW Hospital
05.2017 - 06.2018Read More
Electrical department associate
Menards
06.2016 - 05.2017Read More
Cashier
Copps/Pick N Save
10.2014 - 05.2016Read More
Heart and vascular care greeter Volunteer
UW Hospital
11.2011 - 06.2012Read More
Madison West High School
High School Diploma
Read More
Personal Assets
- Readiness to take on new tasks
- Great at multi-tasking
- Problem solver
- Easy to interact with as well as cooperate with
- Hard working/dedicated
- Positive attitude
Full Name
Tenzing Teleay