Teodor Andrei
Bucharest,Romania
Summary
Dynamic leader with proven expertise in staff management and bar management, honed at Club One. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team productivity and service coordination. Skilled in upselling strategies and fostering team collaboration, I drive excellence and innovation in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Bar Supervisor
Club One
07.2024 - Current
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Server
Uncle John
08.2018 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Supervisor
Casa Di Angelo
02.2019 - 06.2024
- Ensured efficient workflow and on-time task completion in the department.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Server
Trattoria Don Vito
05.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor Of Accounting -
University Spiru Haret
Bucharest, Romania 09.2022
Science Of Nature -
Liceul Teoretic Decebal
Bucharest , Romania 08.2018
Skills
- Upselling strategies
- Schedule oversight
- Staff management
- Employee development
- Food handling
- Staff scheduling
- Supply management
- Morale building
- Policy development
- Service coordination
- Health and safety compliance
- Team collaboration
- Team leadership
- Bar management
Languages
English
Professional Working
Timeline
Bar Supervisor
Club One
07.2024 - Current
Supervisor
Casa Di Angelo
02.2019 - 06.2024
Server
Uncle John
08.2018 - Current
Server
Trattoria Don Vito
05.2017 - 06.2018
Bachelor Of Accounting -
University Spiru Haret
Science Of Nature -
Liceul Teoretic Decebal