Teola Carroll
Plano,TX
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Passionate training professional with extensive leadership experience in staff development, process and productivity improvements, performance management. and emotional intelligence.
Overview
18
18
years of professional experience
Work History
Service Training Supervisor
GEICO
09.2021 - Current
- Assessed new employee skills and strengths to provide customized training, coaching, and support
- Updated employees with latest policies, procedures and compliance standards.
- Collaborated with company leaders and department managers to determine training gaps.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
INTERNET SERVICE SUPERVISOR
GEICO
01.2007 - 10.2021
- Trained associates on company expectations for internet, email, and chat handling.
- Coordinated and conducted department refresher training for associates and supervisors
- Revised training materials on a monthly basis to ensure all information was relevant to stay abreast of company standards and industry changes.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and outside venders to better understand customer needs and recommend appropriate solutions.
GRADUATE TEACHING ASSISTANT
KANSAS STATE UNIVERSITY
01.2005 - 01.2007
- Checked assignments, proctored tests, and provided grades according to university standards.
- Prepared lessons according to course outline to convey required material and deepen student understanding of about criminal justice and political science matters
- Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
- Assisted faculty with copying papers, collecting assignments and preparing materials for upcoming classes and research projects.
- Mentored students through office hours and one-on-one communication.
Education
Advanced Technical Certificate - Paralegal Studies
Hillsborough Community College
Tampa, FL05.2022
MASTERS - Public Administration
Kansas State University
05.2007
BS - CRIME AND JUSTICE STUDIES
The University of Texas
05.2004
AAS CRIMINAL - Criminal Justice
Temple College
08.2000
Skills
- Yellow Belt Certification
- Learning Strategies
- New Employee Orientation and Onboarding
- Employee Timesheet Processing
- Coaching and Development
- Curriculum Updates
- Employee Performance Reviews
- Supervisor Collaboration
- Customer Experience
- Information Updates
- Research and Analysis
Timeline
Service Training Supervisor
GEICO
09.2021 - Current
INTERNET SERVICE SUPERVISOR
GEICO
01.2007 - 10.2021
GRADUATE TEACHING ASSISTANT
KANSAS STATE UNIVERSITY
01.2005 - 01.2007
Advanced Technical Certificate - Paralegal Studies
Hillsborough Community College
MASTERS - Public Administration
Kansas State University
BS - CRIME AND JUSTICE STUDIES
The University of Texas
AAS CRIMINAL - Criminal Justice
Temple College
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