TIFFANY M GORDON
FORT WAYNE
Summary
Experienced operations leader with a proven track record in managing daily postal service functions, ensuring service continuity and compliance with safety standards. Skilled in workload analysis, resource allocation, and overtime management, resulting in cost-effective operations and efficient staffing. Strong communicator dedicated to fostering positive community relationships and addressing customer concerns promptly. Committed to employee development and maintaining a professional, inclusive workplace that supports operational excellence.
Overview
20
20
years of professional experience
Work History
Supervisor Customer Service
USPS
Fort Wayne
01.2025 - Current
- At Centennial I am the opening and mid supervisor. This is a level 22 office with 26 rural routes, 30 city routes, and 10 clerks. Not including the 2 clerks who run our retail office at Northbrook.
- I am responsible for directing daily postal operations, managing employees, ensuring service performance, and maintain compliance with USPS policies and labor agreements.
- Centennial is a high-volume facility and requires strong leadership, scheduling, and operational decision-making skills.
- I oversee mail distribution, delivery, retail services, and dispatch.
- I monitor workloads, mail volume, and service standards to ensure timely delivery.
- I supervise clerks and carriers as well as support staff.
- Assign daily work and adjust schedules based on approved leave.
- I conduct safety talks to communicate policies and safety.
- Schedule over 60 rural carriers out of 5 offices in the Fort Wayne installation along with clerk and city carrier schedules at Centennial.
- I assisted the manager of the station with rural adjustments and assisted with stamp/drawer counts.
- Delivery/Customer Service
Supervisor Customer Services
USPS
Fort Wayne
10.2021 - Current
- Supervised opening and closing operations in level 20 office with twenty-five city routes, one and a half rural routes, and four clerks, ensuring smooth daily operations.
- Created the weekly schedule for clerks and carriers using approved 3971s for scheduled leave.
- I assign routes to the carriers while managing the hours to prevent penalty overtime while utilizing the ODL carriers.
- In the morning I observe the clerks and move them to appropriate operations based off mail volume to assure distribution is completed on time.
- I monitor the clerks during their window sales to assure they are performing each transaction according to GIST.
- Completed the 3999s and 1838C for multiple routes and other Fort Wayne offices.
- Connected with customers through business connect and resolved concerns on c360, enhancing overall customer experience.
- Collaborated with union members from NALC and APWU to effectively resolve grievances at the lowest level, fostering positive labor relations.
- I have worked with Labor Relations to issue discipline for attendance and performance issues.
- Delivery/Customer Service
Acting Manager
USPS
Fort Wayne
11.2025 - 02.2026
- As acting manager of the Waynedale station (level 20) I was responsible for the overall administration, supervision and performance of postal operations.
- I ensured efficient mail processing, retail services, delivery operations, and customer service while maintaining compliance with USPS policies, safety regulations, and labor agreements.
- This role oversees employees, manages operation budgets, and service as the primary liaison between postal service and the local community.
- I implemented operational plans and adjusted staffing to maintain productivity and efficiency.
- I managed office budget, expenses, and revenue performance.
- Ensure accurate financial reporting, cash handling, stamp accountability, and inventory control.
- Delivery/Customer Service
Supervisor Customer Service
USPS
Fort Wayne
02.2023 - 08.2023
- I was responsible for overseeing the Main Office Window clerks.
- Completed Po Box audits and passport audits.
- Assured clerks were completing transactions appropriately.
- I maintained the clerks' schedules based on employee leave and needs of service.
- Assisted Gabriel office by closing the carrier annex.
- Ensured delivery operations were successful.
- Worked with other supervisors to ensure employees were safe.
- Performed service talks regularly to introduce new and updated policies as well as information regarding safety.
- Delivery/Customer Service
Acting Supervisor
USPS
Marion
02.2021 - 10.2021
- In Marion I have acted as the opening, mid, and closing supervisor.
- This is a level 22 office with twenty six city routes, fourteen rural routes and fourteen clerks with four RMPO offices.
- I assign routes to the carriers while managing the hours to prevent penalty overtime while utilizing the ODL carriers.
- I monitor the clerks during their window sales to assure they are performing each transaction according to GIST.
- I have done the 3999s /1838C for multiple routes, making adjustments as necessary.
- I take care of the customer concerns on c360 helping to provide a positive customer experience.
- I am a gatekeeper for eMars for the POOM group.
- I do the weekly scheduling for the clerks and rural carriers.
- I have met with union members trying to settle different grievances.
- Delivery/Customer Service
PTF
USPS
Columbia City
01.2012 - 10.2021
- I distribute mail to the carriers being careful not to block aisle ways, I run various reports such as CPMS and enter carrier work time into RWHT.
- I wait on customers at the window making sure I perform the perfect transaction in case of a mystery shop.
- Delivery/Customer Service
Acting Supervisor
USPS
Auburn
09.2020 - 10.2020
- I acted as the opening supervisor.
- This is a level 20 office with seven city routes, seven rural routes and four clerks.
- I assigned routes to the carriers while managing the hours to prevent penalty overtime.
- I monitored clerks during their window sales to assure they are performing each transaction according to GIST.
- I conducted the 3999s for each route and adjusted the routes accordingly.
- I took care of the customer concerns on c360 helping to build a positive relation between the USPS and our customers.
- Delivery/Customer Service
- Postal
Acting Supervisor
USPS
Fort Wayne
09.2017 - 10.2017
- I acted as the closing supervisor for 2 zip codes.
- This is a level 20 office with twenty seven routes, two rural routes, and four clerks.
- I also worked on Sunday as the Amazon supervisor.
- I assigned carriers to routes as needed.
- I took care of the ECC cases.
Crew member
Taco Bell
Columbia City
08.2008 - 07.2011
- Processed transactions efficiently as cashier, ensuring accurate handling of cash and customer satisfaction.
- Prepared food items and maintained cleanliness of work area, contributing to a safe and welcoming environment.
Assistant
Columbia City Veterinary Hospital
Columbia City
11.2009 - 08.2010
- I assisted Doctors during appointments and surgeries.
- Prepared animals for different types of surgeries.
- Ran the pre-surgery blood work, along with many other types of blood work.
- I answered phone calls to assist customers and made appointments.
School-unemployed
Columbia City
01.2006 - 08.2008
- I was in school during this time frame.
- Non Postal
Education
Purdue University
West Lafayette, USA05.2011
High School Graduate -
Columbia City High School
Columbia City, USA02.2010
Associate Degree -
IWU
Marion, USASkills
- Passport
- LLV
- RRECS Mini Mail Survey
- 3999/1838C
- Pro-Master
- Metris
- TACS
- Webees
- Yellow Belt Certification
- Rural Route Adjustments
- Employee scheduling
- Safety compliance
- Time management
- Decision-making
Training
- 09/25/25, 09/25/25, Indianapolis, C360 training
- 06/21/22, 07/01/22, Indianapolis, USPS Supervisors Program
- 09/11/18, 09/11/18, Indianapolis, 3999/1838c training
- 02/01/18, 02/01/18, Fort Wayne, Rural Route Count Training
References
- Ted Baker, Inspection Service 260-223-2122
- Cindy Bolinger, Retired Postmaster 260-609-4713
- Susie Wysong, Retired Postmaster 260-414-9121
Personal Information
Title: 95690229 SUPV CUSTOMER SERVICES
Timeline
Acting Manager
USPS
11.2025 - 02.2026
Supervisor Customer Service
USPS
01.2025 - Current
Supervisor Customer Service
USPS
02.2023 - 08.2023
Supervisor Customer Services
USPS
10.2021 - Current
Acting Supervisor
USPS
02.2021 - 10.2021
Acting Supervisor
USPS
09.2020 - 10.2020
Acting Supervisor
USPS
09.2017 - 10.2017
PTF
USPS
01.2012 - 10.2021
Assistant
Columbia City Veterinary Hospital
11.2009 - 08.2010
Crew member
Taco Bell
08.2008 - 07.2011
School-unemployed
01.2006 - 08.2008
Purdue University
High School Graduate -
Columbia City High School
Associate Degree -
IWU