Marilyn Jacquez
Riverbank,CA
Summary
Diligent professional with several years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
R1 Rcm
Riverbank, CA
05.2024 - Current
- Answered calls and customer inquiries. Set up payment plans, processed payments.
- Trained employees in all company systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted patient with medical records and itemized statements.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Patient Access Representative
Sutter Health, Memorial Medical Center
Modesto, CA
10.2018 - 09.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Scanned documents into electronic medical records system.
Point of Service Coordinator
Sutter Health, Memorial Medical Center
Modesto, CA
10.2018 - 09.2024
- Coordinated service schedules and appointments with clients.
- Financial Clearance for Surgical and Outpatient procedures.
- Processed authorizations for hospital services.
- Assisted in the development of training materials related to service coordination processes.
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ12-2023
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ12-2020
Skills
- EPIC expertise
- Microsoft Office expertise
- Passport
- Medical terminology knowledge
- 80WPM
- Problem-solving abilities
- Fluent Spanish
- Scheduling
- Data Entry
- Data Collection
- Appointment Scheduling
Timeline
Customer Service Representative
R1 Rcm
05.2024 - Current
Patient Access Representative
Sutter Health, Memorial Medical Center
10.2018 - 09.2024
Point of Service Coordinator
Sutter Health, Memorial Medical Center
10.2018 - 09.2024
MBA - Business Administration
Grand Canyon University
Bachelor of Science - Health Administration
University of Phoenix
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