DOROTHY J. PERKINS
Wentzville
Summary
Dynamic professional with extensive experience at Walmart and St. Luke's Hospital, excelling in high-volume environments. Proven problem-solver skilled in Excel and data entry, adept at enhancing customer satisfaction and streamlining operations. Recognized for effective communication and multi-tasking abilities, consistently delivering results in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Walmart
Wentzville
10.2025 - Current
- Resolved customer complaints, achieving high satisfaction levels.
- Assisted customers with product inquiries and order issues, improving overall service delivery.
- Provided detailed information on promotions and store policies to elevate customer experience.
- Trained new staff on customer service protocols and store operations, contributing to effective team performance.
- Managed cash register transactions accurately during peak shifts to maintain operational flow.
SCHEDULER SPECIALIST
ST.LUKES HOSPITAL
07.2024 - 05.2025
- Scheduled patient appointments and tests to ensure timely access to care.
- Managed incoming calls, directing them to appropriate personnel to enhance patient experience.
- Acted as liaison between patients and medical staff to improve communication and resolve inquiries.
CLAIMS COORDINATOR
MAGELLAN - EVOLENT
10.2015 - 05.2024
- Oversaw claims processing and coordination for organization, ensuring timely resolution from 2021 to 2024.
- Prepare response letters and provide claims appeals.
- Managed data entry tracking, organized information, and researched cases to analyze complaints while responding to calls.
- Handled large volumes of documents and responded to incoming emails efficiently.
- Served as a CCA - II from 2017 to 2021, handling customer inquiries and support.
- Worked as a CCA from 2015 to 2017, addressing customer needs and inquiries.
PATIENT ACCOUNT SUPPORT
MERCY
06.2008 - 10.2015
- Drafted referral and pre-certification letters for patients in Central Test Scheduling Department using Epic to facilitate timely patient access to care.
- Oversaw financial reporting processes and processed insurance claims to ensure accurate billing and reimbursement.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
HIS/ RECEPTIONIST
Mercy Hospital
07.2006 - 06.2008
- Served as the primary point of contact for patients regarding the release of confidential information.
- Generated lab reports for doctors, nurses, and patients, maintaining adherence to JCAHO federal and state regulations.
- Greeted patients and visitors with a friendly demeanor at Mercy Hospital.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated with medical staff for patient visits.
Education
Florissant Valley Community College - General
Florissant Valley Community College
Florissant, MOSouthwest High School Graduate -
Southwest High School
St. Louis, MOSkills
- Call handling
- Data entry
- Typing proficiency
- Office proficiency
- Time management
- Multitasking ability
- Problem-solving skills
- Oral communication
- Data analysis
- Epic expertise
Timeline
Customer Service Representative
Walmart
10.2025 - Current
SCHEDULER SPECIALIST
ST.LUKES HOSPITAL
07.2024 - 05.2025
CLAIMS COORDINATOR
MAGELLAN - EVOLENT
10.2015 - 05.2024
PATIENT ACCOUNT SUPPORT
MERCY
06.2008 - 10.2015
HIS/ RECEPTIONIST
Mercy Hospital
07.2006 - 06.2008
Florissant Valley Community College - General
Florissant Valley Community College
Southwest High School Graduate -
Southwest High School