Teona Nickson
Cleveland,Ohio
Summary
Dynamic Store Manager with a proven track record at Ashley Stewart, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective training programs, resulting in improved customer satisfaction. Skilled in problem-solving and inventory management, fostering a collaborative environment that drives operational excellence.
Overview
11
11
years of professional experience
Work History
Store Manager
AshleyStewart
Cleveland Heights, OH
07.2018 - Current
- Directed daily store operations to enhance customer experience and drive sales.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales trends and developed strategies to improve product placement and promotions.
- Ensured compliance with company policies and procedures, maintaining operational excellence.
- Oversaw visual merchandising standards, creating appealing store displays to attract customers.
- Resolved customer inquiries and concerns effectively, enhancing overall satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Collaborated with cross-functional teams to streamline processes and improve efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Payless
South Euclid
09.2015 - 04.2019
- Led team in achieving sales targets through effective merchandise management and customer engagement strategies.
- Developed training programs for new staff, enhancing product knowledge and service standards.
- Implemented inventory control processes, reducing stock discrepancies and improving order accuracy.
- Analyzed sales data to identify trends, informing strategic decisions and promotional activities.
- Coordinated store operations, ensuring compliance with company policies and operational procedures.
- Fostered a positive work environment through team-building initiatives and performance recognition programs.
Education
Communications
Christian Academy
Cleveland, OH05-2004
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Friendly and positive
Recruitment and hiring
Team building and leadership
Team motivation
Timeline
Store Manager
AshleyStewart
07.2018 - Current
Assistant Manager
Payless
09.2015 - 04.2019
Communications
Christian Academy