Teonna Brown
Baltimore,MD
Summary
Communicative, out-going and recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
10
10
years of professional experience
Work History
Customer Support Coordinator
Elation
Baltimore, MD
10.2022 - Current
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints in a professional manner.
- Processed customer orders accurately and efficiently.
- Managed customer accounts by tracking order history and payment information.
- Responded to escalated customer issues promptly.
- Performed basic troubleshooting steps to resolve customer problems quickly.
Supervisor
Kmart, Sears Holding
Parkville, MD
07.2020 - 11.2021
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Determined consumer needs to provide products and services appealing to larger market.
Cashier
Burger King
Parkville, MD
06.2018 - 10.2020
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- I also worked in the back helping my kitchen crew Member out
Cashier
Home Depot
Halethorpe, MD
06.2019 - 06.2020
- Collected payments and provided accurate change.
- Recommended complementary and discounted items to customers to increase sales.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
- Processed refunds for worn, damaged and broken merchandise.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Kmart, Sears Holding
Baltimore, MD
06.2015 - 06.2018
- Welcomed customers, offering assistance to help find store items.
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Loch Raven High School
Baltimore, MD06.2017
Business
Strayer University
Baltimore, MDSkills
- Line Efficiency
- Team Contributions
- Workplace Efficiency
- Product cross-selling
- Inventory restocking
- Payment transactions
- Cleaning and sanitation
- Cash register operations
Timeline
Customer Support Coordinator
Elation
10.2022 - Current
Supervisor
Kmart, Sears Holding
07.2020 - 11.2021
Cashier
Home Depot
06.2019 - 06.2020
Cashier
Burger King
06.2018 - 10.2020
Cashier
Kmart, Sears Holding
06.2015 - 06.2018
High School Diploma -
Loch Raven High School
Business
Strayer University