Tephane Falckner
Discovery Bay,St.Ann
Summary
I have Proven expertise in product management, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 18 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
18
18
years of professional experience
Work History
Insurance Agent
Apex Insurance Agency
08.2010 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Scheduled meetings with prospective clients to discuss available products and services.
- Processed payments received from clients promptly according to established procedures.
- Responded to customer inquiries and problems to promote great service.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Administrative Assistant
Blinds Solutions
08.2015 - 03.2022
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment .
- Handled confidential documents in an organized fashion according to established protocol.
Researcher
Market Research Services Limited
Kingston
08.2009 - 07.2010
- Performed qualitative interviews with stakeholders to understand the needs of the target population.
- Conducted literature reviews and synthesized research to identify gaps in knowledge and inform project objectives.
- Collaborated with multi-disciplinary teams to design experiments, collect data, and interpret results.
- Assisted in preparing presentations on findings from various studies conducted by the organization.
- Compiled comprehensive reports summarizing key findings from multiple sources of information.
Inventory Associate
Versair In-Flite Service
Norman Manley Airport, Kingston
05.2006 - 08.2006
- Organize food preparation station and assist in production of meal.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Participated in periodic audits of inventories for compliance purposes.
- Collaborated with other departments to optimize inventory management strategies.
- Performed physical inventory counts to ensure accuracy of inventory records.
- Maintained cleanliness and organization of warehouse stockrooms.
- Investigated discrepancies between physical count and computer system records.
Education
Motor Salesman Examination - Motor Vehicle Insurance
College of Insurance And Professional Studies
Kingston, Jamaica01.2012
BSc. Hospitality and Tourism Management - Tourism Management
University of Technology, Jamaica
11-2009
School Leaving Diploma -
Alpha Academy
08-2005
Skills
- Client Relations
- Customer Service
- Meeting Planning
- Memo Preparation
- Appointment Scheduling
- Report Writing
- Data Entry
- Information Security
- Quality Assurance
- Relationship Building
- Technical Support
- Insurance Sales Strategy
- Revenue Generation
References
AVAILABLE UPON REQUEST
Languages
English
Professional
Spanish
Elementary
Timeline
Administrative Assistant
Blinds Solutions
08.2015 - 03.2022
Insurance Agent
Apex Insurance Agency
08.2010 - Current
Researcher
Market Research Services Limited
08.2009 - 07.2010
Inventory Associate
Versair In-Flite Service
05.2006 - 08.2006
Motor Salesman Examination - Motor Vehicle Insurance
College of Insurance And Professional Studies
BSc. Hospitality and Tourism Management - Tourism Management
University of Technology, Jamaica
School Leaving Diploma -
Alpha Academy
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