Tequelia Grier
Charlotte,NC
Summary
Experienced supervisor with a strong track record in workflow optimization and customer service excellence. Skilled in team training and implementation of cleaning protocols, resulting in enhanced operational efficiency and service standard's. Experienced route driver and food service professional with a strong background in customer service, food safety compliance, and inventory management. Known for dependable deliveries, clear communication, and quality service support.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Route Driver
Canteen logistics
Charlotte, NC
03.2026 - Current
- Delivered canteen orders to customer locations on planned routes.
- Loaded and unloaded products from delivery truck.
- Completed vehicle inspection before daily route departure.
- Reviewed invoices and delivery paperwork with customers.
- Restocked vending and refreshment products at accounts.
- Collected payments from customers when applicable.
- Gathered customer feedback to support delivery improvements.
Dietary Aide
Sodexo Magic
Charlotte, NC
03.2015 - Current
- Coordinated with dietitians to ensure tailored nutrition plans for each resident and patient.
- Facilitated menu planning to meet resident and patient preferences while adhering to dietary requirements.
- Monitored temperatures of hot food prior to serving patients and residents.
- Engaged with residents during daily activities to create a supportive and enriching environment. to deliver positive and enriching experiences.
- Collaborated with team members to revise cleaning protocols and enhance aide efficiency..
Supervisor
STARBUCKS COFFEE COMPANY
Charlotte, NC
11.2014 - 03.2026
- Supported daily store tasks to provide consistent customer service.
- Trained new baristas on beverage prep methods and drink quality standards.
- Helped improve team performance through process support and clear communication.
- Supported customer service improvements across store teams.
- Adjusted workflow steps to help store operations move faster.
- Tracked inventory levels to reduce waste and keep stock available.
- Resolved customer complaints quickly to support positive service experiences.
- Followed company policies and standards to support compliance.
Delivery Driver
DoorDash
Charlotte, NC
03.2020 - 04.2021
- Optimized navigation routes utilizing GPS for prompt and precise deliveries.
- Ensured timely delivery of goods while adhering to speed limits and traffic regulations, enhancing customer satisfaction.
- Delivered food orders to customers at designated locations, optimizing delivery processes for improved service efficiency.
- Adhered to safety protocols for secure handling of food items, ensuring compliance with health and safety standards.
Custodian
Queens University
Charlotte, NC
08.2019 - 09.2020
- Sanitized classrooms and hallways to ensure safe learning environment for students and staff.
- Maintained compliance with chemical cleaner and power equipment guidelines to preserve floors and fixtures.
- Evaluated facilities for cleanliness and communicated maintenance needs to support timely repairs.
- Serviced equipment consistently to ensure reliability and prevent breakdowns. to ensure functionality and reliability. to ensure optimal performance.
Warehouse Worker
Amazon
Charlotte, NC
10.2016 - 05.2017
- Prepared and marked products for shipment, ensuring accurate order fulfillment.
- Guided items through routing systems using computer-controlled keyboards and scanning devices to enhance mail-sorting accuracy.
- Analyzed work orders ahead of initiation to ascertain required materials and fulfill deadlines.
- Maintained digital database for tracking units and stock movement.
Supervisor
Caribou Coffee
Charlotte, NC
10.2009 - 11.2014
- Guided subordinates on job duties and responsibilities to enhance team performance.
- Onboarded new employees on company policies and procedures to facilitate smoother transitions.
- Implemented operational changes to enhance workflow efficiency in the store.
- Secured highest cleanliness ratings for district while enhancing food sales and minimizing food waste.
- Oversaw store's financial processes for accurate register balances and timely deposits.
Food Service Worker
Compass Group USA
Charlotte, NC
04.2007 - 10.2009
- Delivered meals promptly to customers in fast-paced restaurant environment, enhancing customer satisfaction. Provided timely meal service to enhance customer experience.
- Crafted food items while adhering to safety and hygiene standards, ensuring quality and compliance.
- Followed recipes accurately during meal preparation to ensure consistent food quality. and portion control standards during meal preparation..
- Utilized kitchen equipment safely while following operational procedures.
- Maintained inventory of food, dishes, utensils, and cleaning materials to support seamless kitchen operations.
Education
High School Diploma -
Phillip O' Berry Academy of Technology
Charlotte, NC06-2006
Skills
- Menu planning
- Nutrition coordination
- Food safety compliance
- Team collaboration
- Cleaning protocols
- Customer service
- Problem solving
- Attention to detail
- Training and development
- Workflow optimization
- Effective communication
- Professional demeanor
- Service prioritization
- Computer skills
- POS operation
- Analytical thinking
- Relationship building
- Inventory management
Certification
- Computer -Science Diploma
- DOT certification
Additional Information
- Microsoft word
- PowerPoint
- Word processing
- Data Entry
Timeline
Route Driver
Canteen logistics
03.2026 - Current
Delivery Driver
DoorDash
03.2020 - 04.2021
Custodian
Queens University
08.2019 - 09.2020
Warehouse Worker
Amazon
10.2016 - 05.2017
Dietary Aide
Sodexo Magic
03.2015 - Current
Supervisor
STARBUCKS COFFEE COMPANY
11.2014 - 03.2026
Supervisor
Caribou Coffee
10.2009 - 11.2014
Food Service Worker
Compass Group USA
04.2007 - 10.2009
High School Diploma -
Phillip O' Berry Academy of Technology