Jalesa Johnson

Coached new team members on service techniques and provided scoring through quality assurance program

• Escalated issues to proper supervisors when standard processes were not effective
• Resolved customer service issues using company processes and policies and provided updates to customers
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Exceeded team goals and collaborated with staff to implement customer service initiatives
• Managed over 50 customer calls per day

Checked inventory and selected Carter's products from specific locations based upon customer orders and availability

• Operated PC and RF-based computer systems with high level of accuracy
• Maintained tidy and clean work areas to promote optimal productivity and safety standards
• Accurately keyed in data for packages into computer system using RF scanners, averaging 3000 items per shift