Tequilya Ingram
Union City,GA
Summary
Dynamic professional with a proven track record in customer engagement and reservation software, honed at BLS Limousine Service and other notable companies. Excelled in enhancing customer satisfaction and efficiently managing high-volume transactions. Skilled in utilizing data analysis for informed decision-making, demonstrating exceptional phone etiquette and problem-solving abilities. Achieved significant reductions in customer complaints through empathetic and effective communication.
Overview
19
19
years of professional experience
Work History
Reservation Agent
BLS Limousine Service
05.2024 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Provided customers with information about availability and pricing.
- Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
- Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
- Produced and shared customer service reports to support management decision-making.
Data Analyst
GlobalLogic
11.2016 - 05.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer Service Cashier
Henris Bakery
11.2011 - 09.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Driver
Boys and Girls Club
05.2006 - 11.2011
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
High School Diploma -
Booker T Washington
45 Whitehouse Dr Atlanta Ga. 3031406-1999
Skills
- Customer engagement
- Reservation software
- Phone etiquette
- Telephone reservations
- Call control
Timeline
Reservation Agent
BLS Limousine Service
05.2024 - Current
Data Analyst
GlobalLogic
11.2016 - 05.2023
Customer Service Cashier
Henris Bakery
11.2011 - 09.2016
Driver
Boys and Girls Club
05.2006 - 11.2011
High School Diploma -
Booker T Washington
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