Tequita Sherrell

• Reduced delinquent accounts by consistently following up on past-due invoices and establishing payment plans with clients.
• Provided guidance and support to junior members of the AR team, fostering a collaborative environment that facilitated individual growth and team success.
• Enhanced the accuracy of financial statements by reconciling discrepancies between general ledger accounts and subsidiary ledgers.
• Improved cash flow by analyzing and resolving outstanding account receivable balances.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
• Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
• Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.

o Knowledge of all NHC Insurance Benefit plans including eligibility, enrollment, benefits, premiums, and deductions. Must be able to review and understand benefits claim payments and relay detailed explanations as needed

o Keep all participant personal information and protected health information confidential. Abide by all department procedures to maintain the confidentiality of protected personal and health information

o Provide excellent customer service whether in person or telephonically

o Be familiar with applicable COBRA and conversation rights

o Understand, initiate, and aid in filing life and disability claims

o Invoice employers accurately and promptly for insurance premiums as scheduled

o Assist with benefits/health fairs, annual enrollment, etc.

• Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
• Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
• Streamlined communication between patients and medical staff for improved healthcare experiences.
• Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.

• Communicated with customers to identify and resolve outstanding payments.
• Increased efficiency by automating routine tasks and implementing best practices in accounts receivable management.
• Assisted with month-end close procedures, enabling timely financial reporting.
• Achieved a high level of customer satisfaction through proactive issue resolution, preventing late payments due to disputes.