Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Direct Care Professional
ACR Homes
Minneapolis, MN
01.2024 - Current
Provided emotional support and encouragement to clients.
Facilitated group activities to promote socialization among clients.
Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
Monitored client behavior and documented any changes in condition or attitude.
Developed individualized care plans for each client based on their needs.
Attended team meetings with other healthcare professionals to discuss case progress.
Observed client interactions and reported any concerns to the supervisor.
Administered medications following established protocols and guidelines.
Maintained accurate records of client care services provided according to agency standards.
Performed household tasks, such as light housekeeping, meal preparation, grocery shopping.
Lead Server
The Waters Of White Bear Lake
White Bear Lake, MN
01.2022 - Current
Managed staff of 6 servers, delegating tasks and ensuring timely completion.
Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Developed and implemented standard operating procedures for the restaurant's dining room operations.
Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
Verified accuracy of bills before presenting them to customers.
Enforced health regulations concerning food handling, storage, sanitation practices.
Provided exceptional service to high volume of daily customers.