Tera Marsh
Macedonia,IA
Summary
Dynamic Sales Administrator focused on maximizing productivity and streamlining task completion. Skilled in client relationship management and sales strategy execution. Effective communication and problem-solving abilities enhance team collaboration and support sales success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Sales Administrator
TEAM Software by WorkWave
Omaha, Nebraska
01.2017 - Current
- Maintained data integrity within Sugar CRM, creating custom views and reports for sales performance measurement.
- Supported RSM, CSM, and AE with comprehensive assistance and resource management.
- Delivered sales performance reporting to leadership and executive teams for strategic decision-making.
- Measured KPI performance while managing commission records for sales department accuracy.
- Facilitated contract and project management to streamline operations.
- Collaborated with various departments to enhance sales efficiencies across the organization.
- Trained incoming sales personnel on Sugar CRM and other internal sales tools for effective onboarding.
- Oversaw monthly and yearly sales revenue goals by individual salesperson to maximize results.
Marketing Operations Specialist
iGrafx
Tualatin, OR
12.2014 - 12.2015
- Coordinated all activities to support increased tradeshow schedule.
- Established goals, purpose, and messaging for trade shows.
- Created booth promotions and managed booth planning and staff coordination.
- Produced iGrafx company events by securing venues and coordinating catering and entertainment.
- Managed event and tradeshow budgets to ensure fiscal responsibility.
- Collaborated with sales to refine contact database and identify decision makers for targeted campaigns.
- Oversaw existing marketing campaigns to enhance sales cycle efficiency.
- Maintained accurate data within iGrafx Sales/Marketing customer and prospect lead lists.
Sales Operation Specialist
iGrafx
Tutalatin, OR
07.2012 - 12.2014
- Supported CFO and four outside sales managers, coordinating with training staff and developing sales reports for external stakeholders.
- Processed incoming orders in Quickbooks and Intacct, ensuring accuracy through collaboration with sales and accounting teams.
- Mapped order and cash processes to enhance efficiencies within order management department.
- Established price exception policy for streamlined pricing decisions.
- Developed internal procedures for new customer setup to optimize onboarding.
- Maintained Salesforce CRM, ensuring updated and accurate account and prospect information.
- Evaluated software solutions for PTO tracking via BambooHR, consolidating employee benefit information.
- Answered sales and support hotlines, routing calls and providing phone support for routine non-technical inquiries.
Education
NBDC Professional And Organizational Development Strengths - Business Administration
University of Nebraska At Omaha
Omaha, NE03-2021
Skills
- Data management and analysis
- Contract and order management
- Effective communication
- Problem solving and dispute resolution
- Customer account reconciliation and credit analysis
- Aging reports and month-end closing procedures
- Payment posting and CRM management
- Project management
- Attention to detail
- Sales pipeline management
Certification
- Microsoft Office Advanced Excel 2013
References
References available upon request.
Timeline
Executive Sales Administrator
TEAM Software by WorkWave
01.2017 - Current
Marketing Operations Specialist
iGrafx
12.2014 - 12.2015
Sales Operation Specialist
iGrafx
07.2012 - 12.2014
NBDC Professional And Organizational Development Strengths - Business Administration
University of Nebraska At Omaha
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