Tera Sandoval
Simi Valley,California
Summary
Highly-motivated employee with desire to take on new challenges and willing to relocate. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Business Analyst
PennyMac Loan Services
Moorpark, CA
06.2022 - Current
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Translated user needs into actionable items that could be addressed by IT teams.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Managed large datasets using Excel, SQL, and other data tools.
- Collaborated with cross-functional teams to define reporting requirements.
- Trained end-users on effective use of BI tools and applications.
- Created documentation outlining best practices for report creation.
- Assisted in developing training materials for internal staff on new products or services.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Conducted thorough data analysis to identify business improvement opportunities.
Education
Bachelor of Arts - Communications
California State University, Northridge
Los Angeles, CAAssociate of Arts - Communications
Moorpark College
Moorpark, CASkills
- Microsoft Office Suite (Word,Excel, PowerPoint)
- Google Suite (Docs, Sheets, Slides)
- Microsoft SQL
- Lucid Charts
- SmartSheets
- Jira
- Snowflake
- Atlassian
- Testopia
- Confluence
- User Acceptance Testing
- Quality Assurance
- Post Production Validation
Timeline
Business Analyst
PennyMac Loan Services
06.2022 - Current
Bachelor of Arts - Communications
California State University, Northridge
Associate of Arts - Communications
Moorpark College
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