Terace Leiba
Falmouth,Jamaica
Summary
Organized and dynamic professional with over 9 years of experience in relationship building and clerical duties, demonstrating a proven ability to foster connections and streamline operations. Expertise in efficiently managing administrative tasks while maintaining a high level of attention to detail. Adept at collaborating with diverse teams to achieve organizational goals, ensuring smooth communication and workflow. Committed to delivering exceptional support and enhancing productivity in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Reservation Agent/ Tour Specialist
Island Routes Caribbean Adventure Tours
10.2011 - 11.2023
- Managing large amounts of inbound and outbound calls in a timely manner
- Booking tours for clients visiting countries across all Island Routes Caribbean Destinations
- Identifying customers’ needs and researching every issue and providing solutions
- Maintaining customer satisfaction ratings based on explicit criteria set forth by the company
- Managing and resolving customer complaints
Spanish Customer Service Agent
Global Gateway Solution
01.2010 - 01.2011
- Perform customer service duties for Spanish speaking clients and assist with the debt collection.
Education
Associate Degree - Tourism and Hospitality Management
Montego Bay Community College
Montego Bay, St. James01.2009
undefined
Rusea’s High School
Lucea, Hanover01.2006
Skills
- Accurate data transcription
- Customer engagement
- Effective written and verbal communication
- Proficient in Spanish
- Experienced in using MS Office tools effectively
- Effective coordination abilities
- Confidentiality management
- Customer-focused telephone support
- Office management expertise
Timeline
Reservation Agent/ Tour Specialist
Island Routes Caribbean Adventure Tours
10.2011 - 11.2023
Spanish Customer Service Agent
Global Gateway Solution
01.2010 - 01.2011
undefined
Rusea’s High School
Associate Degree - Tourism and Hospitality Management
Montego Bay Community College