Cathy Hillyer
Naples,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
30
30
years of professional experience
Work History
Tour Reservation Agent/Guest Service Representative
Plantation on Crystal River Adventure Center
Crystal River, Florida
02.2020 - 02.2022
- Manatee Tours - fielded inquires, booked reservations, assisted passengers boarding and briefed them on the FWS regulation manatee protection act.
- Boat Rentals - booked reservations, helped guest complete all required paperwork, briefed the boat captain of FWA manatee protection act for boaters, instructed dockhands what boats to prepare for the day and provided directions for guests to areas of interest.
- Fishing Charters - helped guest acquire a Charter Captain according to their timeframe & desires
- Retail Shop - displayed & promoted items from Yeti coolers, snorkel gear, fishing bait, tackle, clothing and Manatee gift items
- Master Boat Captain - obtained credentials Oct. 4th 2021
Front Desk Associate
Citrus Hills Golf & Country Club
Hernando, Florida
07.2015 - 02.2020
- Greeted club members by name, engaged in friendly conversation
- Assisted club members with fitness equipment & tutorials
- Certified trainer for PowerPlate machine
Activities Coordinator/Food and Beverage Server
Plantation on Crystal River Resort
Crystal River
02.2014 - 02.2017
- Initiated the original programs for activities at Plantation Resort which included fitness classes, kid programs, spa days, special events, boating & Manatee tours at the Adventure Center that was located on the property.
- Acted as Assistant Food & Beverage Manager during busy holiday seasons.
- Hostess & Food Server when needed
Real Estate Marketing Coordinator
The Villages of Lake Sumter
The Villages, Florida
01.2010 - 02.2015
- Promoted & distributed marketing products to over 200 Realtors
- Supervised photographers for virtual tours of new homes on a daily basis.
- Developed detailed driving routes for Trolley drivers to show Realtors new homes on the market that day.
- Assisted Advertising team by proofing Realtors newspaper ads.
Licensed Real Estate Agent
First Weber Group Realtors
Minocqua, WI
02.2004 - 02.2010
- Specialized in recreational & lake front properties
- Public Relation Chairperson for WI Board of Realtors
- Accredited Buyers Representative
Special Education Assistant
Lac du Flambeau Public School
Lac Du Flambeau, WI
02.1992 - 02.2005
Skills
- Customer reservations
- Upselling proficiency
- Customer engagement
- Sales
Timeline
Tour Reservation Agent/Guest Service Representative
Plantation on Crystal River Adventure Center
02.2020 - 02.2022
Front Desk Associate
Citrus Hills Golf & Country Club
07.2015 - 02.2020
Activities Coordinator/Food and Beverage Server
Plantation on Crystal River Resort
02.2014 - 02.2017
Real Estate Marketing Coordinator
The Villages of Lake Sumter
01.2010 - 02.2015
Licensed Real Estate Agent
First Weber Group Realtors
02.2004 - 02.2010
Special Education Assistant
Lac du Flambeau Public School
02.1992 - 02.2005
Similar Profiles
Maya MooreMaya Moore
Housekeeper at Plantation On Crystal RiverHousekeeper at Plantation On Crystal River
Charisma MastersCharisma Masters
Assistant Food and Beverage at Plantation Resort On Crystal RiverAssistant Food and Beverage at Plantation Resort On Crystal River
Stacey HastyStacey Hasty
Dock Hand/Cashier at Plantation Adventure CenterDock Hand/Cashier at Plantation Adventure Center
ANDRÈ RODRÍGUEZ PAGÁNANDRÈ RODRÍGUEZ PAGÁN
Art Preparator at Miles Mcenery GalleryArt Preparator at Miles Mcenery Gallery
Mahealoni JuarbeMahealoni Juarbe
Registered Nurse | Labor and Delivery at Naples Community HospitalRegistered Nurse | Labor and Delivery at Naples Community Hospital