TERASSA BURKES
Merritt Island,FL
Summary
Dynamic customer service professional with a strong work ethic and proven success at FedEx, enhancing customer satisfaction through effective problem resolution and upselling techniques. Skilled in cash handling and data entry, I consistently foster positive relationships, driving sales and improving service quality while maintaining a clean and organized environment.
Customer service professional prepared for impactful roles. Expertise in managing customer relationships and resolving complex issues. Strong focus on team collaboration and achieving results with reliability and adaptability. Proficient in communication and conflict resolution.
Professional with strong foundation in customer service and support. Adept at fostering team collaboration and driving results through effective communication and problem-solving. Skilled in managing customer interactions, resolving issues efficiently, and adapting to changing needs. Known for reliability, flexibility, and focus on achieving high standards.
Overview
5
5
years of professional experience
Work History
CSA AGENT
FEDEX
01.2023 - Current
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Analyzed customer feedback to identify areas for improvement.
- Maintained clean and organized work environment to maintain customer safety.
- Answered customer questions about product availability and shipment times.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
Burger King
02.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. F
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School Diploma -
COCOA HIGH
Cocoa, FL05-2001
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Up-selling and Cross-selling
- Data entry
- Cash handling
- Call center experience
- Payment processing
- Refund processing
- Customer service
- Sales and upselling
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Timeline
CSA AGENT
FEDEX
01.2023 - Current
Assistant Manager
Burger King
02.2021 - 01.2023
High School Diploma -
COCOA HIGH
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteCertification
- DG Training - 2 WEEKS
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